Searching on Google, I found a lot of reports of the same issue. Unfortunately, all of the threads ended before the O.P. reported back what the solution was. I did find that Hold/Resume works fine if the incoming call is from another extension, but not when the call comes in from the outside world, which does point in the direction of a Gateway issue, like you said.
I ran a trace of a call that I tried to hold/resume. I think that this is the problem, but I'm not sure why it happens or what to do about it: Time: 2009-11-10T14:43:17.881000Z Frame: 14 /tmp/trace.mtX28792/_.sipxbridge.trace.xml:46 Source: lsvm-sip1.lynk.com-sipXbridge Dest: 192.168.9.250:5060 SIP/2.0 403 Request not issued from SIPX proxy server Via: SIP/2.0/UDP 192.168.9.250;branch=z9hG4bK37802d9C25D3838 From: "Mike Burden" <sip:[email protected]>;tag=59A918DB-A3BC9DBA To: "(redacted)" <sip:(redacted)@voipmich.com>;tag=6708330379926174655 CSeq: 1 INVITE Call-ID: [email protected] Server: sipXecs/4.0.2 sipXecs/sipxbridge (Linux) Contact: <sip:[email protected]:5090> Supported: replaces,100rel Content-Length: 0 Mike Burden Lynk Systems, Inc e-mail: [email protected] Phone: 616-532-4985 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Burden, Mike Sent: Tuesday, November 10, 2009 9:10 AM To: [email protected] Subject: Re: [sipx-users] Hold/Resume with Polycom IP550 (was: RE:sipXbridge returning 404) I assume that you are talking about 6.5.5 and 6.5.6 of "SIP Trunking with sipXecs: Overview and Configuration"? Yes, that's how I set up the Gateway in the first place. I have a SIP Trunk Gateway set up with sipXbridge-1 as the route and the ITSP account. Inbound and outbound calls are working perfectly. I'm not sure what that has to do with Hold/Resume, though, and I haven't seen anything in the Wiki that would make me think that the Hold/Resume problem has anything to do with the ITSP account? Mike Burden Lynk Systems, Inc e-mail: [email protected] Phone: 616-532-4985 -----Original Message----- From: M. Ranganathan [mailto:[email protected]] Sent: Friday, November 06, 2009 10:35 PM To: Burden, Mike Cc: [email protected] Subject: Re: [sipx-users] Hold/Resume with Polycom IP550 (was: RE: sipXbridge returning 404) On Fri, Nov 6, 2009 at 5:53 PM, Burden, Mike <[email protected]> wrote: > OK, I've got the SIP trunk to my ITSP working (it was a configuration > problem at the ITSP's end) > > > > Now I have a new problem. We are using Polycom IP550 phones. If we put a > call on hold from the IP550, the first softbutton label changes to "Resume", > but hitting the button does not retrieve the call. > > > > Does anyone know how to make this work correctly? > > > You need an ITSP record for sipxbridge to work. The domain part of the INVITE request that is sent to sipxbridge is used to pick the ITSP account. There are step by step instructions on the sipxrbidge wiki page. Did you take a look at those? Regards Ranga. > > > Mike Burden > > Lynk Systems, Inc > > e-mail: [email protected] > > Phone: 616-532-4985 > > > > > > > > From: [email protected] > [mailto:[email protected]] On Behalf Of Burden, Mike > Sent: Friday, November 06, 2009 9:01 AM > To: [email protected] > Subject: [sipx-users] sipXbridge returning 404 (was: RE: Multiple gateways?) > > > > OK, I'm down to one issue... I have one Gateway that is not working > correctly. It doesn't work correctly regardless of whether any other > gateways are configured. > > > > The sipXbridge is returning "SIP/2.0 404 No record of ITSP. Check > configuration", so we're not even getting far enough for the format that the > ITSP expects the phone number to be to come into play. > > > > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > -- M. Ranganathan _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
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