As I just replied to Tony, I think I've got enough of a handle on this to contact my ITSP (my contact at the ITSP is at least passingly familiar with sipXecs) and work with them to find the problem.
If the problem turns out to be on my end, I may be back with more questions.... Mike Burden Lynk Systems, Inc e-mail: [email protected] Phone: 616-532-4985 -----Original Message----- From: M. Ranganathan [mailto:[email protected]] Sent: Tuesday, November 10, 2009 9:58 AM To: Burden, Mike Cc: [email protected] Subject: Re: [sipx-users] Hold/Resume with Polycom IP550 (was: RE:sipXbridge returning 404) If you can provide a detailed log ( see the troubleshooting section), I can look at it. Ranga. On Tue, Nov 10, 2009 at 9:51 AM, Burden, Mike <[email protected]> wrote: > Searching on Google, I found a lot of reports of the same issue. > Unfortunately, all of the threads ended before the O.P. reported back what > the solution was. I did find that Hold/Resume works fine if the incoming > call is from another extension, but not when the call comes in from the > outside world, which does point in the direction of a Gateway issue, like > you said. > > > > > > I ran a trace of a call that I tried to hold/resume. I think that this is > the problem, but I'm not sure why it happens or what to do about it: > > > > > > Time: 2009-11-10T14:43:17.881000Z > > Frame: 14 /tmp/trace.mtX28792/_.sipxbridge.trace.xml:46 > > Source: lsvm-sip1.lynk.com-sipXbridge > > Dest: 192.168.9.250:5060 > > > > SIP/2.0 403 Request not issued from SIPX proxy server > > Via: SIP/2.0/UDP 192.168.9.250;branch=z9hG4bK37802d9C25D3838 > > From: "Mike Burden" <sip:[email protected]>;tag=59A918DB-A3BC9DBA > > To: "(redacted)" <sip:(redacted)@voipmich.com>;tag=6708330379926174655 > > CSeq: 1 INVITE > > Call-ID: [email protected] > > Server: sipXecs/4.0.2 sipXecs/sipxbridge (Linux) > > Contact: <sip:[email protected]:5090> > > Supported: replaces,100rel > > Content-Length: 0 > > > > > > > > > > Mike Burden > > Lynk Systems, Inc > > e-mail: [email protected] > > Phone: 616-532-4985 > > > > > > > > > > > > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Burden, Mike > Sent: Tuesday, November 10, 2009 9:10 AM > To: [email protected] > Subject: Re: [sipx-users] Hold/Resume with Polycom IP550 (was: RE:sipXbridge > returning 404) > > > > I assume that you are talking about 6.5.5 and 6.5.6 of "SIP Trunking > > with sipXecs: Overview and Configuration"? > > Yes, that's how I set up the Gateway in the first place. > > > > I have a SIP Trunk Gateway set up with sipXbridge-1 as the route and the > > ITSP account. Inbound and outbound calls are working perfectly. > > > > I'm not sure what that has to do with Hold/Resume, though, and I haven't > > seen anything in the Wiki that would make me think that the Hold/Resume > > problem has anything to do with the ITSP account? > > > > > > Mike Burden > > Lynk Systems, Inc > > e-mail: [email protected] > > Phone: 616-532-4985 > > > > > > > > > > > > > > > > -----Original Message----- > > From: M. Ranganathan [mailto:[email protected]] > > Sent: Friday, November 06, 2009 10:35 PM > > To: Burden, Mike > > Cc: [email protected] > > Subject: Re: [sipx-users] Hold/Resume with Polycom IP550 (was: RE: > > sipXbridge returning 404) > > > > On Fri, Nov 6, 2009 at 5:53 PM, Burden, Mike <[email protected]> wrote: > >> OK, I've got the SIP trunk to my ITSP working (it was a configuration > >> problem at the ITSP's end) > >> > >> > >> > >> Now I have a new problem. We are using Polycom IP550 phones. If we > > put a > >> call on hold from the IP550, the first softbutton label changes to > > "Resume", > >> but hitting the button does not retrieve the call. > >> > >> > >> > >> Does anyone know how to make this work correctly? > >> > >> > >> > > > > You need an ITSP record for sipxbridge to work. The domain part of the > > INVITE request that is sent to sipxbridge is used to pick the ITSP > > account. > > > > There are step by step instructions on the sipxrbidge wiki page. Did > > you take a look at those? > > > > Regards > > > > Ranga. > >> > >> > >> Mike Burden > >> > >> Lynk Systems, Inc > >> > >> e-mail: [email protected] > >> > >> Phone: 616-532-4985 > >> > >> > >> > >> > >> > >> > >> > >> From: [email protected] > >> [mailto:[email protected]] On Behalf Of Burden, > > Mike > >> Sent: Friday, November 06, 2009 9:01 AM > >> To: [email protected] > >> Subject: [sipx-users] sipXbridge returning 404 (was: RE: Multiple > > gateways?) > >> > >> > >> > >> OK, I'm down to one issue... I have one Gateway that is not working > >> correctly. It doesn't work correctly regardless of whether any other > >> gateways are configured. > >> > >> > >> > >> The sipXbridge is returning "SIP/2.0 404 No record of ITSP. Check > >> configuration", so we're not even getting far enough for the format > > that the > >> ITSP expects the phone number to be to come into play. > >> > >> > >> > >> _______________________________________________ > >> sipx-users mailing list [email protected] > >> List Archive: http://list.sipfoundry.org/archive/sipx-users > >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > >> sipXecs IP PBX -- http://www.sipfoundry.org/ > >> > > > > > > > > -- > > M. Ranganathan > > _______________________________________________ > > sipx-users mailing list [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-users > > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > > sipXecs IP PBX -- http://www.sipfoundry.org/ > > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > -- M. Ranganathan _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
