"Hold on there pardner..."
OK, that was a REALLY, REALLY bad pun! (I wish I'd thought of it first!) Ok, when a call is placed on hold it is important to understand there are several different call hold formats out there. I think it's reasonable to assume if your ITSP supports one (should), it would be to place the call on hold as is, using an ip of 0.0.0.0. It sounds like my next step is to call the ITSP and get their help. They've been pretty helpful with other issues, but I only just recently came to understand that the ITSP is involved in Hold/Resume. Did I mention that it's been less than a month since the first time I saw a SIP phone? :) [...] Mike Burden Lynk Systems, Inc e-mail: [email protected] Phone: 616-532-4985 From: Tony Graziano [mailto:[email protected]] Sent: Tuesday, November 10, 2009 9:53 AM To: Burden, Mike Subject: Re: [sipx-users] Hold/Resume with Polycom IP550 (was: RE: sipXbridge returning 404) "Hold on there pardner..." Ok, when a call is placed on hold it is important to understand there are several different call hold formats out there. I think it's reasonable to assume if your ITSP supports one (should), it would be to place the call on hold as is, using an ip of 0.0.0.0. sipXbridge negotiates calls hold from the ITSP as 0.0.0.0 and "intercedes" on your phones behalf. The problem you are having might be: 1. What version of patch sipxbridge is patched to. The latest is "patch20.zip". It might be a good idea to install that and restart siptrunking and sipxconfig. 2. Your phone should be at Bootrom 4.2 and Firmware 3.1.3RevC (not 3.2.anything else right now). 3. If you have problems with HOLD/RESUME you need to confirm that the outside caller is getting MOH or not. I always start with an ITSp by removing MOH from the phone (removing the [email protected] from the SIP parameters and sending the profile to the phone) and leaving it on in sipXbridge (MOH is checked). If I have problems after doing this, I look at the ITSP account, because if the domain part is wrong the re-invite to resume the call will fail. If it is working, then I enable it on the phone (send the profile again) and try to see if it works. Who is your ITSp and is there a template for them? If not, can you share the basic settings? On Tue, Nov 10, 2009 at 9:10 AM, Burden, Mike <[email protected]> wrote: I assume that you are talking about 6.5.5 and 6.5.6 of "SIP Trunking with sipXecs: Overview and Configuration"? Yes, that's how I set up the Gateway in the first place. I have a SIP Trunk Gateway set up with sipXbridge-1 as the route and the ITSP account. Inbound and outbound calls are working perfectly. I'm not sure what that has to do with Hold/Resume, though, and I haven't seen anything in the Wiki that would make me think that the Hold/Resume problem has anything to do with the ITSP account? Mike Burden Lynk Systems, Inc e-mail: [email protected] Phone: 616-532-4985 -----Original Message----- From: M. Ranganathan [mailto:[email protected]] Sent: Friday, November 06, 2009 10:35 PM To: Burden, Mike Cc: [email protected] Subject: Re: [sipx-users] Hold/Resume with Polycom IP550 (was: RE: sipXbridge returning 404) On Fri, Nov 6, 2009 at 5:53 PM, Burden, Mike <[email protected]> wrote: > OK, I've got the SIP trunk to my ITSP working (it was a configuration > problem at the ITSP's end) > > > > Now I have a new problem. We are using Polycom IP550 phones. If we put a > call on hold from the IP550, the first softbutton label changes to "Resume", > but hitting the button does not retrieve the call. > > > > Does anyone know how to make this work correctly? > > > You need an ITSP record for sipxbridge to work. The domain part of the INVITE request that is sent to sipxbridge is used to pick the ITSP account. There are step by step instructions on the sipxrbidge wiki page. Did you take a look at those? Regards Ranga. > > > Mike Burden > > Lynk Systems, Inc > > e-mail: [email protected] > > Phone: 616-532-4985 > > > > > > > > From: [email protected] > [mailto:[email protected]] On Behalf Of Burden, Mike > Sent: Friday, November 06, 2009 9:01 AM > To: [email protected] > Subject: [sipx-users] sipXbridge returning 404 (was: RE: Multiple gateways?) > > > > OK, I'm down to one issue... I have one Gateway that is not working > correctly. It doesn't work correctly regardless of whether any other > gateways are configured. > > > > The sipXbridge is returning "SIP/2.0 404 No record of ITSP. Check > configuration", so we're not even getting far enough for the format that the > ITSP expects the phone number to be to come into play. > > > > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > -- M. Ranganathan _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/
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