Hi, thank you for your response. To answer your questions:

>>"Dial tone in digital systems is generated by the handset, because thereis no 
>>analog service at the other end generating it. It is a "comfort"item placed 
>>there for the user."

Thank you, but if I change my config to a purposefully incorrect setup, I do 
not get a dial tone. So I believe the SPA942 handsets must only give this 
"comfort" feature when there is a gernuine registration to server. The sipx 
server shows both handsets registered. The phones themselves report being 
registered.

>>"Did your system pass the preflight tests?"

Yes my system passed all preflight tests.

>>"Did you manually configure them or let sipxconfig do this?"

I let sipx configure the handsets. The config file is served by TFTP.

>>"Have you looked at your firmware on the device as opposed to what is 
>>available now?"

My devices are at latest firmware version available for them

>>"The correct way to dial "201" from "200" would be to punch in "201"from the 
>>handset. Because it does not work there is likely a problemwith the ACK, a 
>>call trace would be helpful, though I recommend youaddress the above before 
>>venturing there."

Dialling 201 from the handset just gives a budy tone and "Call Ended". A call 
from the softphone to "sip:2...@domain" works fine.

Many thanks

Dan

-----Original Message-----
From: Tony Graziano [mailto:[email protected]]
Sent: Monday, January 11, 2010 12:16 PM
To: 'Dan Adams'
Cc: [email protected]
Subject: Re: [sipx-users] Can't dial between SIP handsets but get dial tone




Did your system pass the preflight tests?
Are the handsets new or were they used elsewhere? If used elsewhere reset them 
to defaults.
Did you manually configure them or let sipxconfig do this?
Have you looked at your firmware on the device as opposed to what is available 
now?


"201", "mailto:[email protected]";, You are not sending email, so this will never 
work.
"sip:mailto:[email protected]";, will work assuming all of the above is done 
correctly.
"sip:201:phoneIP", might work, but would probably prove to cause issues, and is 
not recommended.


The correct way to dial "201" from "200" would be to punch in "201" from the 
handset. Because it does not work there is likely a problem with the ACK, a 
call trace would be helpful, though I recommend you address the above before 
venturing there.





On Mon, Jan 11, 2010 at 6:39 AM, Dan Adams <[email protected]> wrote:

Content-Type: text/plain;
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Organization: SipXecs Forum
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Message-ID: <[email protected]>



update: I have installed a softphone on my PC to try and
troubleshoot this. Using the softphone I can call both the
physical SPA942 phone handsets fine (they ring, can be
answered etc). However, using the SPA942 phone handsets I
cannot call the softphone either - so very clearly the
problem is with the SPA942s making IP-based calls. I suspect
it is as simple as the address I'm using being incorrectly
formatted, but I've tried "201", "mailto:[email protected]";,
"sip:mailto:[email protected]";, "sip:201:phoneIP" etc.
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