Thanks, more info / update: - Configuraiton is Blank - DHCP Information is being handed out correctly - Default Gateway is being set to the firewall and going across the VPN - Internet Subnet is set to 10.50.11.0/25 - Enable NAT Traversal is 'unchecked' (which is one of the changes we made before and it made no difference
Is this a normal registration from a Polycom 650? Thank you for your help. B On Mon, Mar 22, 2010 at 3:42 PM, Tony Graziano <[email protected] > wrote: > Manually view the config (network) and see if the ip/mask/gw/dns are all > truly blank. > > Make sure the dhcp at the other end is not handing different data (gateway) > to the phone. > > Make sure the ip/mask the phone has is included in the intranet subnets in > sipxconfig. > > > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: [email protected] > <[email protected]> > To: [email protected] <[email protected]> > Sent: Mon Mar 22 15:38:04 2010 > Subject: Re: [sipx-users] 650 seems to register to the SIPx server as > a NAT’ed > client > > Thanks Tony, > > We have done the following: > > 1) Reset the Local Profile on the phone (650) > 2) Did a 'send profiles' on the SIPx Server and rebooted the phone again > > And the problem still persists. > > Any other ideas? > > B > > > > On Mon, Mar 22, 2010 at 3:17 PM, Tony Graziano < > [email protected] > > wrote: > > > Like maybe it was the first of the phones someone tried to use, and it > was > > manually configured and so wiping the local config and setting the > handset > > back to defaults... Is a good first step. > > ============================ > > Tony Graziano, Manager > > Telephone: 434.984.8430 > > Fax: 434.984.8431 > > > > Email: [email protected] > > > > LAN/Telephony/Security and Control Systems Helpdesk: > > Telephone: 434.984.8426 > > Fax: 434.984.8427 > > > > Helpdesk Contract Customers: > > http://www.myitdepartment.net/gethelp/ > > > > ----- Original Message ----- > > From: [email protected] > > <[email protected]> > > To: [email protected] <[email protected]> > > Cc: [email protected] <[email protected]> > > Sent: Mon Mar 22 15:10:52 2010 > > Subject: Re: [sipx-users] 650 seems to register to the SIPx server as a > > NAT’ed > > client > > > > On Mon, 2010-03-22 at 14:49 -0400, [email protected] wrote: > > > Hello, > > > > > > > > > > > > I have a small install with 6 devices, 5 Polycom 331 and 1 Polycom 650 > > > with Expansion Module. > > > > > > > > > > > > The SIPx server is hosted at another site, and there is a site to site > > > VPN connected between the two sites. The 331 phones register just > > > fine, but the 650 seems to register to the SIPx server as a NAT’ed > > > client. > > > Why would the Polycom 650 have a problem, when the 331’s are working > > > just fine. They are all in the same phone group with the same options > > > configured. > > > > My suspicion would be that the 650 has somehow gotten a different > > default IP router, so it's not sending it's registration over the VPN. > > > > > > _______________________________________________ > > sipx-users mailing list [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-users > > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > > sipXecs IP PBX -- http://www.sipfoundry.org/ > > >
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