And the fun continues :)
We cannot reset the phone right now as we don't have physical access to the
phone (4,6,8 *... unless if can be done remotely some way) until tomorrow,
but here is the traceroute from the SIPx Server to the phone:
[r...@sipx ~]# tracepath 10.50.11.99
1: sipx
(74.1.1.10)
0.095ms pmtu 1450
1: 74.1.1.1 (74.1.1.1)
0.216ms
2: 10.50.11.194 (10.50.11.194) 15.738ms
3: 10.50.11.99
(10.50.11.99)
13.547ms reached
Resume: pmtu 1450 hops 3 back 3
B
On Mon, Mar 22, 2010 at 4:10 PM, Tony Graziano <[email protected]
> wrote:
> I would make the sipxconfig identical to the other phones and I would make
> sure it is set to factory defaults.
>
> 4,6,8,*
>
> It would be good for you to check the vpn and make sure they are not
> tracing
> along the right path.
> ============================
> Tony Graziano, Manager
> Telephone: 434.984.8430
> Fax: 434.984.8431
>
> Email: [email protected]
>
> LAN/Telephony/Security and Control Systems Helpdesk:
> Telephone: 434.984.8426
> Fax: 434.984.8427
>
> Helpdesk Contract Customers:
> http://www.myitdepartment.net/gethelp/
>
> ----- Original Message -----
> From: [email protected] <[email protected]>
> To: Tony Graziano <[email protected]>
> Cc: [email protected] <[email protected]>
> Sent: Mon Mar 22 15:59:06 2010
> Subject: Re: [sipx-users] 650 seems to register to the SIPx server as a
> NAT’ed
> client
>
> The SIPx is a public IP and is also the DNS server for the phones. The
> public IP is routed across the VPN so no NAT is required.
>
> This is working fine for the other 5 phones.
>
> B
>
> On Mon, Mar 22, 2010 at 3:54 PM, Tony Graziano <
> [email protected]
> > wrote:
>
> > Is dhcp sending those phones a private dns server? Seems like that phone
> > is
> > getting public one because its not routing via vpn.
> > ============================
> > Tony Graziano, Manager
> > Telephone: 434.984.8430
> > Fax: 434.984.8431
> >
> > Email: [email protected]
> >
> > LAN/Telephony/Security and Control Systems Helpdesk:
> > Telephone: 434.984.8426
> > Fax: 434.984.8427
> >
> > Helpdesk Contract Customers:
> > http://www.myitdepartment.net/gethelp/
> >
> > ----- Original Message -----
> > From: [email protected] <[email protected]>
> > To: Tony Graziano <[email protected]>
> > Cc: [email protected] <[email protected]>
> > Sent: Mon Mar 22 15:50:58 2010
> > Subject: Re: [sipx-users] 650 seems to register to the SIPx server as a
> > NAT’ed
> > client
> >
> > Thanks, more info / update:
> >
> > - Configuraiton is Blank
> > - DHCP Information is being handed out correctly
> > - Default Gateway is being set to the firewall and going across the VPN
> > - Internet Subnet is set to 10.50.11.0/25
> > - Enable NAT Traversal is 'unchecked' (which is one of the changes we
> > made before and it made no difference
> >
> > Is this a normal registration from a Polycom 650?
> >
> > Thank you for your help.
> >
> > B
> >
> >
> >
> > On Mon, Mar 22, 2010 at 3:42 PM, Tony Graziano <
> > [email protected]
> > > wrote:
> >
> > > Manually view the config (network) and see if the ip/mask/gw/dns are
> all
> > > truly blank.
> > >
> > > Make sure the dhcp at the other end is not handing different data
> > > (gateway)
> > > to the phone.
> > >
> > > Make sure the ip/mask the phone has is included in the intranet subnets
> > in
> > > sipxconfig.
> > >
> > >
> > > ============================
> > > Tony Graziano, Manager
> > > Telephone: 434.984.8430
> > > Fax: 434.984.8431
> > >
> > > Email: [email protected]
> > >
> > > LAN/Telephony/Security and Control Systems Helpdesk:
> > > Telephone: 434.984.8426
> > > Fax: 434.984.8427
> > >
> > > Helpdesk Contract Customers:
> > > http://www.myitdepartment.net/gethelp/
> > >
> > > ----- Original Message -----
> > > From: [email protected]
> > > <[email protected]>
> > > To: [email protected] <[email protected]>
> > > Sent: Mon Mar 22 15:38:04 2010
> > > Subject: Re: [sipx-users] 650 seems to register to the SIPx
> server
> > > as
> > > a NAT’ed
> > > client
> > >
> > > Thanks Tony,
> > >
> > > We have done the following:
> > >
> > > 1) Reset the Local Profile on the phone (650)
> > > 2) Did a 'send profiles' on the SIPx Server and rebooted the phone
> again
> > >
> > > And the problem still persists.
> > >
> > > Any other ideas?
> > >
> > > B
> > >
> > >
> > >
> > > On Mon, Mar 22, 2010 at 3:17 PM, Tony Graziano <
> > > [email protected]
> > > > wrote:
> > >
> > > > Like maybe it was the first of the phones someone tried to use, and
> it
> > > was
> > > > manually configured and so wiping the local config and setting the
> > > handset
> > > > back to defaults... Is a good first step.
> > > > ============================
> > > > Tony Graziano, Manager
> > > > Telephone: 434.984.8430
> > > > Fax: 434.984.8431
> > > >
> > > > Email: [email protected]
> > > >
> > > > LAN/Telephony/Security and Control Systems Helpdesk:
> > > > Telephone: 434.984.8426
> > > > Fax: 434.984.8427
> > > >
> > > > Helpdesk Contract Customers:
> > > > http://www.myitdepartment.net/gethelp/
> > > >
> > > > ----- Original Message -----
> > > > From: [email protected]
> > > > <[email protected]>
> > > > To: [email protected] <[email protected]>
> > > > Cc: [email protected] <[email protected]>
> > > > Sent: Mon Mar 22 15:10:52 2010
> > > > Subject: Re: [sipx-users] 650 seems to register to the SIPx server as
> > > > a
> > > > NAT’ed
> > > > client
> > > >
> > > > On Mon, 2010-03-22 at 14:49 -0400, [email protected] wrote:
> > > > > Hello,
> > > > >
> > > > >
> > > > >
> > > > > I have a small install with 6 devices, 5 Polycom 331 and 1 Polycom
> > 650
> > > > > with Expansion Module.
> > > > >
> > > > >
> > > > >
> > > > > The SIPx server is hosted at another site, and there is a site to
> > site
> > > > > VPN connected between the two sites. The 331 phones register just
> > > > > fine, but the 650 seems to register to the SIPx server as a NAT’ed
> > > > > client.
> > > > > Why would the Polycom 650 have a problem, when the 331’s are
> working
> > > > > just fine. They are all in the same phone group with the same
> > > > > options
> > > > > configured.
> > > >
> > > > My suspicion would be that the 650 has somehow gotten a different
> > > > default IP router, so it's not sending it's registration over the
> VPN.
> > > >
> > > >
> > > > _______________________________________________
> > > > sipx-users mailing list [email protected]
> > > > List Archive: http://list.sipfoundry.org/archive/sipx-users
> > > > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
> > > > sipXecs IP PBX -- http://www.sipfoundry.org/
> > > >
> > >
> >
>
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