I would make the sipxconfig identical to the other phones and I would make sure it is set to factory defaults.
4,6,8,* It would be good for you to check the vpn and make sure they are not tracing along the right path. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: [email protected] <[email protected]> To: Tony Graziano <[email protected]> Cc: [email protected] <[email protected]> Sent: Mon Mar 22 15:59:06 2010 Subject: Re: [sipx-users] 650 seems to register to the SIPx server as a NAT’ed client The SIPx is a public IP and is also the DNS server for the phones. The public IP is routed across the VPN so no NAT is required. This is working fine for the other 5 phones. B On Mon, Mar 22, 2010 at 3:54 PM, Tony Graziano <[email protected] > wrote: > Is dhcp sending those phones a private dns server? Seems like that phone > is > getting public one because its not routing via vpn. > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: [email protected] <[email protected]> > To: Tony Graziano <[email protected]> > Cc: [email protected] <[email protected]> > Sent: Mon Mar 22 15:50:58 2010 > Subject: Re: [sipx-users] 650 seems to register to the SIPx server as a > NAT’ed > client > > Thanks, more info / update: > > - Configuraiton is Blank > - DHCP Information is being handed out correctly > - Default Gateway is being set to the firewall and going across the VPN > - Internet Subnet is set to 10.50.11.0/25 > - Enable NAT Traversal is 'unchecked' (which is one of the changes we > made before and it made no difference > > Is this a normal registration from a Polycom 650? > > Thank you for your help. > > B > > > > On Mon, Mar 22, 2010 at 3:42 PM, Tony Graziano < > [email protected] > > wrote: > > > Manually view the config (network) and see if the ip/mask/gw/dns are all > > truly blank. > > > > Make sure the dhcp at the other end is not handing different data > > (gateway) > > to the phone. > > > > Make sure the ip/mask the phone has is included in the intranet subnets > in > > sipxconfig. > > > > > > ============================ > > Tony Graziano, Manager > > Telephone: 434.984.8430 > > Fax: 434.984.8431 > > > > Email: [email protected] > > > > LAN/Telephony/Security and Control Systems Helpdesk: > > Telephone: 434.984.8426 > > Fax: 434.984.8427 > > > > Helpdesk Contract Customers: > > http://www.myitdepartment.net/gethelp/ > > > > ----- Original Message ----- > > From: [email protected] > > <[email protected]> > > To: [email protected] <[email protected]> > > Sent: Mon Mar 22 15:38:04 2010 > > Subject: Re: [sipx-users] 650 seems to register to the SIPx server > > as > > a NAT’ed > > client > > > > Thanks Tony, > > > > We have done the following: > > > > 1) Reset the Local Profile on the phone (650) > > 2) Did a 'send profiles' on the SIPx Server and rebooted the phone again > > > > And the problem still persists. > > > > Any other ideas? > > > > B > > > > > > > > On Mon, Mar 22, 2010 at 3:17 PM, Tony Graziano < > > [email protected] > > > wrote: > > > > > Like maybe it was the first of the phones someone tried to use, and it > > was > > > manually configured and so wiping the local config and setting the > > handset > > > back to defaults... Is a good first step. > > > ============================ > > > Tony Graziano, Manager > > > Telephone: 434.984.8430 > > > Fax: 434.984.8431 > > > > > > Email: [email protected] > > > > > > LAN/Telephony/Security and Control Systems Helpdesk: > > > Telephone: 434.984.8426 > > > Fax: 434.984.8427 > > > > > > Helpdesk Contract Customers: > > > http://www.myitdepartment.net/gethelp/ > > > > > > ----- Original Message ----- > > > From: [email protected] > > > <[email protected]> > > > To: [email protected] <[email protected]> > > > Cc: [email protected] <[email protected]> > > > Sent: Mon Mar 22 15:10:52 2010 > > > Subject: Re: [sipx-users] 650 seems to register to the SIPx server as > > > a > > > NAT’ed > > > client > > > > > > On Mon, 2010-03-22 at 14:49 -0400, [email protected] wrote: > > > > Hello, > > > > > > > > > > > > > > > > I have a small install with 6 devices, 5 Polycom 331 and 1 Polycom > 650 > > > > with Expansion Module. > > > > > > > > > > > > > > > > The SIPx server is hosted at another site, and there is a site to > site > > > > VPN connected between the two sites. The 331 phones register just > > > > fine, but the 650 seems to register to the SIPx server as a NAT’ed > > > > client. > > > > Why would the Polycom 650 have a problem, when the 331’s are working > > > > just fine. They are all in the same phone group with the same > > > > options > > > > configured. > > > > > > My suspicion would be that the 650 has somehow gotten a different > > > default IP router, so it's not sending it's registration over the VPN. > > > > > > > > > _______________________________________________ > > > sipx-users mailing list [email protected] > > > List Archive: http://list.sipfoundry.org/archive/sipx-users > > > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > > > sipXecs IP PBX -- http://www.sipfoundry.org/ > > > > > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
