OK, got it all working: 

Lessons Learned: 
1 - Always check your SipXecs server backups, this one stopped backup up 
everynight at 2:00pm for some reason , not sure why. 
2 - Backup the .INI file from the Mediant and keep it safe. 


From: "Tony Graziano" <[email protected]> 
To: "Discussion list for users of sipXecs software" 
<[email protected]> 
Sent: Thursday, October 21, 2010 4:47:59 PM 
Subject: Re: [sipx-users] Replaced our Mediant 1000 today - no inbound calls 
now 

a standby siptrunk and a call forwarding order with the carrier would be a good 
workaround. We typically do this for customers that need disaster recovery. 


If it is dropping packets, you did the right thing in getting it replaced. 


Did you by chance have 5.20 installed before and have a backup of your config 
directly from the gateway? 





On Thu, Oct 21, 2010 at 3:42 PM, Thomas Packert < [email protected] > wrote: 




Community, 

We have an SCS500 Version 4.0.4. Our Mediant 1000 PRI Gateway died today, the 
NIC failed. When we would ping the PRI Gateway it would drop tha majority of 
packets, even when plugging in directly with a laptop using a crossover cable. 

Avaya shipped out a new AC Mediant 1000, we have installed the new Gateway and 
we restored the .INI from the SCS500 and patched to FW 5.20 

We can make outbound calls, but inbound calls get "Your call can not be 
completed as dialed, please check the number and dial again" 

We called AT&T and they sent a report on the PRI Circuit indicating that the 
calls are being connected but that our system is dropping them. 

We have our (4) inbound primary lines working, but none of the other DIDs are 
working, they still say "The number you dialed is not a working number" 

Hopefully someone has seen this behavior before 



================ =============== 

Switch Transmits Switch Receives 

================ =============== 

Event 1 10/10/21 14:09:55 TEI 0 

08 Q.931 Call Control Message 

Call Reference Value Orig 135 

M 05 Message Type SETUP 

I 04 Bearer Capability Length = 3 

80 Coding Standard CCITT 

Info Transfer Cap. Speech 

90 Transfer Mode Circuit 

Transfer Rate 64 kbit/s 

A2 Layer 1 Protocol G.711 u-law 

I 18 Channel Identification Length = 3 

A9 Interface ID Implicitly Defined 

Interface Type Primary 

Preferred/Exclusive Exclusive 

D Channel Indicator Not D Channel 

Channel Selection As Indicated 

83 Coding Standard CCITT 

Coding Type Number 

Channel Type B Channel 

81 Channel Number 1 

I 1C Standard Facility Length = 21 

9F Serv Discrim Networking Extensions 

PDU Component Begins (hex) 

8B0100A10F020101... 

I 1E Progress Indicator Length = 2 

82 Coding Standard CCITT 

Location Local Public Network 

83 Value Originator is not ISDN 

I 6C Calling Party Number Length = 12 

21 Type of Number National Number 

Numbering Plan ISDN/Telephony E.164/E.163 

83 Presentation Indicator Allowed 

Screening Indicator Network Provided 

Number 8055848910 

I 70 Called Party Number Length = 5 

80 Type of Number Unknown Type 

Numbering Plan Unknown Numbering Plan 

Number 4200 




Raw Hex Data 

08 02 00 87 05 04 03 80 90 A2 18 03 A9 83 81 1C 

15 9F 8B 01 00 A1 0F 02 01 01 06 07 2A 86 48 CE 

15 00 04 0A 01 00 1E 02 82 83 6C 0C 21 83 38 30 

35 35 38 34 38 39 31 30 70 05 80 34 32 30 30 

------------------------------------------------ 

Event 2 10/10/21 14:09:55 TEI 0 

08 Q.931 Call Control Message 

Call Reference Value Dest 

135 

M 02 Message Type CALL 

PROCEEDING 

I 18 Channel Identification Length = 

3 

A9 Interface ID Implicitly 

Defined 




Indicated 

83 Coding Standard 

CCITT 

Coding Type 

Number 

Channel Type B 

Channel 

81 Channel Number 

1 



Raw Hex Data 

08 02 80 87 02 18 03 A9 83 81 



------------------------------------------------ 

Event 3 10/10/21 14:09:55 TEI 0 

08 Q.931 Call Control Message 

Call Reference Value Orig 135 

M 62 Message Type FACILITY 

I 1C Standard Facility Length = 14 

9F Serv Discrim Networking Extensions 

PDU Component Begins (hex) 

8B0100A108020101... 



Raw Hex Data 

08 02 00 87 62 1C 0E 9F 8B 01 00 A1 08 02 01 01 

02 01 00 87 00 

------------------------------------------------ 

Event 4 10/10/21 14:09:55 TEI 0 

08 Q.931 Call Control Message 

Call Reference Value Dest 

135 

M 45 Message Type 

DISCONNECT 

I 08 Cause Length = 

2 

80 Coding Standard 

CCITT 

Location 

User 

83 Class Normal 

Event 

Value #3, No Route to 

Destination 




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-- 
====================== 
Tony Graziano, Manager 
Telephone: 434.984.8430 
sip: [email protected] 
Fax: 434.326.5325 

Email: [email protected] 

LAN/Telephony/Security and Control Systems Helpdesk: 
Telephone: 434.984.8426 
sip: [email protected] 

Helpdesk Contract Customers: 
http://support.myitdepartment.net 


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