I don't think you are "handling them". Don't expect them to reach out to you to resolve whatever issue you have. You need to contact them to push whatever you need forward.
On Sat, Feb 11, 2012 at 11:39 AM, [email protected] <[email protected]>wrote: > > Yes. We have one account with them. They have t.38 if you ask for > > it. I am not a big fan of fix price "plan" pricing. I miss having > > a voip.ms interface, and to be able to self serve, like if you have > > to call forward from the ITSP side. > > I'm not too worried about the GUI side. Yes, I look forward to seeing it > also but I can live with having to call support to get things done for a > while since most things I would use them for will be static. > > > Their phone service has been rock solid though and the setup was a > breeze. > > That's where the problems start, the setup. > Once our test trunks were ready, I got on the phone with appia and the > vendor to simplify communications. > After some testing, appia found a problem and said they would have to do > some programming. > > A week later, it got approved and we got to testing again. They found > something else they needed to update again. > The appia guy told me that with voip, you cannot be ready for everything > out there and I understand that so wasn't very worried about it since I > need this device to work with their services if we'll be using them. > Once they got their programming done, my vendor did his thing on the > device and once done, it's worked like a champ since. > > Great, on to sipx. Again, ran into a problem with their telling me that > their hardware is supposed to be sending on port 5080 but that it's not and > now they need to look into that. > > Of course, the flags are starting to pop up. This was days ago now and I'm > still waiting. > Why is it no matter what I want to try, it turns into days of programming > or troubleshooting? > > Yet I've seen others say things are good with them? Did it take having to > go through this each time you wanted to get something done? So long as they > will be reliable, I don't have any issues with the problems but the red > flags are popping up so wanted to ask before I spend too much time waiting > if I should move on. > > Thanks. > > Mike > > > > > > > You don't have to do IP auth with them. They do registration also. > > Here are my notes for appia: > > Sipx setting Registration Interval: 180 (not 600 - > > not sure about this one though) > > > > Usually first > > password doesn’t work. They have to reload trunk group. > > When ordering > > specify 10 digit calling - no +1{phonenumber} (if > > you want voip.ms style) > > > > > > -- > > Regards > > -------------------------------------- > > Gerald Drouillard > > Technology Architect > > Drouillard & Associates, Inc. > > http://www.Drouillard.biz > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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