On Sat, 11 Feb 2012 11:42:30 -0500, Tony Graziano wrote: > I don't think you are "handling them". Don't expect them to reach out to > you to resolve whatever issue you have. You need to contact them to push > whatever you need forward.
There aren't any issues at our end. Like I said in my first message, the device and sipx work fine using PRI and my other ITSP's. As for pushing, I have been, I ask for updates regularly but like anything else, I'm wanting to give them some leeway too. I understand growing pains but the flags are starting to pop up which is why I wanted to ask. > On Sat, Feb 11, 2012 at 11:39 AM, [email protected] <[email protected]> > wrote: > >>> Yes. We have one account with them. They have t.38 if you ask for >> it. I am not a big fan of fix price "plan" pricing. I miss having >> a voip.ms interface, and to be able to self serve, like if you have >> to call forward from the ITSP side. >> > >> I'm not too worried about the GUI side. Yes, I look forward to seeing it >> also but I can live with having to call support to get things done for a >> while since most things I would use them for will be static. >> > >>> Their phone service has been rock solid though and the setup was a >>> breeze. >>> > >> That's where the problems start, the setup. > Once our test trunks were ready, I got on the phone with appia and the > vendor to simplify communications. > After some testing, appia found a problem and said they would have to do > some programming. > > A week later, it got approved and we got to testing again. They found > something else they needed to update again. > The appia guy told me that with voip, you cannot be ready for everything > out there and I understand that so wasn't very worried about it since I > need this device to work with their services if we'll be using them. > >> Once they got their programming done, my vendor did his thing on the >> device and once done, it's worked like a champ since. >> > Great, on to sipx. Again, ran into a problem with their telling me that > their hardware is supposed to be sending on port 5080 but that it's not and > now they need to look into that. > > Of course, the flags are starting to pop up. This was days ago now and I'm > still waiting. > Why is it no matter what I want to try, it turns into days of programming > or troubleshooting? > > Yet I've seen others say things are good with them? Did it take having to > go through this each time you wanted to get something done? So long as they > will be reliable, I don't have any issues with the problems but the red > flags are popping up so wanted to ask before I spend too much time waiting > if I should move on. > > >> Thanks. >> > Mike > > >> You don't have to do IP auth with them. They do registration also. >> Here are my notes for appia: >> Sipx setting Registration Interval: 180 (not 600 - >> not sure about this one though) >> >> Usually first >> password doesn't work. They have to reload trunk group. >> When ordering >> specify 10 digit calling - no +1{phonenumber} (if >> you want voip.ms style) >> >> >> -- >> Regards >> -------------------------------------- >> Gerald Drouillard >> Technology Architect >> Drouillard & Associates, Inc. >> http://www.Drouillard.biz >> >> >> _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
