On Sat, 11 Feb 2012 13:04:08 -0500, Tony Graziano wrote: > They support (we have setup) both IP ACL trunks and registration trunks. > Both work for us. > > You should ask your reseller to assist. It's not a difficult configuration.
As I said, my vendor did work with them, we got into a conference call. There is nothing wrong with the hardware or the sipx server. Appia themselves said they needed to add programming each time we tried testing something. Unless you got lucky and got on a different switch or something, my experience with them so far is not at all like yours has been. The problems are not at our end. > On Sat, Feb 11, 2012 at 11:56 AM, [email protected] <[email protected]> > wrote: > >> On Sat, 11 Feb 2012 11:42:30 -0500, Tony Graziano wrote: >> I don't think you are "handling them". Don't expect them to reach out to >> you to resolve whatever issue you have. You need to contact them to push >> whatever you need forward. >> > >> There aren't any issues at our end. Like I said in my first message, the >> device and sipx work fine using PRI and my other ITSP's. >> > As for pushing, I have been, I ask for updates regularly but like anything > else, I'm wanting to give them some leeway too. I understand growing pains > but the flags are starting to pop up which is why I wanted to ask. > > >>> On Sat, Feb 11, 2012 at 11:39 AM, [email protected] <[email protected]> >> wrote: >> >>>> Yes. We have one account with them. They have t.38 if you ask for >>> it. I am not a big fan of fix price "plan" pricing. I miss having >>> a voip.ms interface, and to be able to self serve, like if you have >>> to call forward from the ITSP side. >>> >> >>> I'm not too worried about the GUI side. Yes, I look forward to seeing it >>> also but I can live with having to call support to get things done for a >>> while since most things I would use them for will be static. >>> >> >>>> Their phone service has been rock solid though and the setup was a >>>> breeze. >>>> >> >>> That's where the problems start, the setup. >> Once our test trunks were ready, I got on the phone with appia and the >> vendor to simplify communications. >> After some testing, appia found a problem and said they would have to do >> some programming. >> >> A week later, it got approved and we got to testing again. They found >> something else they needed to update again. >> The appia guy told me that with voip, you cannot be ready for everything >> out there and I understand that so wasn't very worried about it since I >> need this device to work with their services if we'll be using them. >> >>> Once they got their programming done, my vendor did his thing on the >>> device and once done, it's worked like a champ since. >>> >> Great, on to sipx. Again, ran into a problem with their telling me that >> their hardware is supposed to be sending on port 5080 but that it's not >> and >> now they need to look into that. >> >> Of course, the flags are starting to pop up. This was days ago now and I'm >> still waiting. >> Why is it no matter what I want to try, it turns into days of programming >> or troubleshooting? >> >> Yet I've seen others say things are good with them? Did it take having to >> go through this each time you wanted to get something done? So long as >> they >> will be reliable, I don't have any issues with the problems but the red >> flags are popping up so wanted to ask before I spend too much time waiting >> if I should move on. >> >> >>> Thanks. >>> >> Mike >> >> >>> You don't have to do IP auth with them. They do registration also. >>> Here are my notes for appia: >>> Sipx setting Registration Interval: 180 (not 600 - >>> not sure about this one though) >>> >>> Usually first >>> password doesn't work. They have to reload trunk group. >>> When ordering >>> specify 10 digit calling - no +1{phonenumber} (if >>> you want voip.ms style) >>> >>> >>> -- >>> Regards >>> -------------------------------------- >>> Gerald Drouillard >>> Technology Architect >>> Drouillard & Associates, Inc. >>> http://www.Drouillard.biz >>> >>> >>> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
