They support (we have setup) both IP ACL trunks and registration trunks. Both work for us.
You should ask your reseller to assist. It's not a difficult configuration. On Sat, Feb 11, 2012 at 11:56 AM, [email protected] <[email protected]>wrote: > On Sat, 11 Feb 2012 11:42:30 -0500, Tony Graziano wrote: > > I don't think you are "handling them". Don't expect them to reach out to > > you to resolve whatever issue you have. You need to contact them to push > > whatever you need forward. > > There aren't any issues at our end. Like I said in my first message, the > device and sipx work fine using PRI and my other ITSP's. > > As for pushing, I have been, I ask for updates regularly but like anything > else, I'm wanting to give them some leeway too. I understand growing pains > but the flags are starting to pop up which is why I wanted to ask. > > > > On Sat, Feb 11, 2012 at 11:39 AM, [email protected] <[email protected]> > > wrote: > > > >>> Yes. We have one account with them. They have t.38 if you ask for > >> it. I am not a big fan of fix price "plan" pricing. I miss having > >> a voip.ms interface, and to be able to self serve, like if you have > >> to call forward from the ITSP side. > >> > > > >> I'm not too worried about the GUI side. Yes, I look forward to seeing it > >> also but I can live with having to call support to get things done for a > >> while since most things I would use them for will be static. > >> > > > >>> Their phone service has been rock solid though and the setup was a > >>> breeze. > >>> > > > >> That's where the problems start, the setup. > > Once our test trunks were ready, I got on the phone with appia and the > > vendor to simplify communications. > > After some testing, appia found a problem and said they would have to do > > some programming. > > > > A week later, it got approved and we got to testing again. They found > > something else they needed to update again. > > The appia guy told me that with voip, you cannot be ready for everything > > out there and I understand that so wasn't very worried about it since I > > need this device to work with their services if we'll be using them. > > > >> Once they got their programming done, my vendor did his thing on the > >> device and once done, it's worked like a champ since. > >> > > Great, on to sipx. Again, ran into a problem with their telling me that > > their hardware is supposed to be sending on port 5080 but that it's not > and > > now they need to look into that. > > > > Of course, the flags are starting to pop up. This was days ago now and > I'm > > still waiting. > > Why is it no matter what I want to try, it turns into days of programming > > or troubleshooting? > > > > Yet I've seen others say things are good with them? Did it take having to > > go through this each time you wanted to get something done? So long as > they > > will be reliable, I don't have any issues with the problems but the red > > flags are popping up so wanted to ask before I spend too much time > waiting > > if I should move on. > > > > > >> Thanks. > >> > > Mike > > > > > >> You don't have to do IP auth with them. They do registration also. > >> Here are my notes for appia: > >> Sipx setting Registration Interval: 180 (not 600 - > >> not sure about this one though) > >> > >> Usually first > >> password doesn't work. They have to reload trunk group. > >> When ordering > >> specify 10 digit calling - no +1{phonenumber} (if > >> you want voip.ms style) > >> > >> > >> -- > >> Regards > >> -------------------------------------- > >> Gerald Drouillard > >> Technology Architect > >> Drouillard & Associates, Inc. > >> http://www.Drouillard.biz > >> > >> > >> _______________________________________________ > > sipx-users mailing list > > [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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