The config file is not getting rejected because I can see the changes on the phone after I make them in the sipX interface.
I just did a siptrace of the second call (active call on line key 1) and the first time an invite goes to the phone, it returns a "100 Trying" and then a "486 Busy Here" message to sipXProxy and the proxy ACKs the busy message. After this it goes to the IVR. Is this a firmware problem? Shouldn't the phone roll the call to the other line? Obviously, there is a lot I do not know about sip messages, but I wouldn't think the phone should have returned busy at this point. Stiles On 04/13/2012 01:18 PM, Todd Hodgen wrote: > It does work with setting the calls to 1 - as it is setting the number of > calls on a button, not the device. Someone verified it working on a 335 > yesterday with that exact setting. > > You might want to turn on logging for that phone and see what the logs say - > it might be rejecting your configuration file for some reason. > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Tony Graziano > Sent: Friday, April 13, 2012 9:37 AM > To: Discussion list for users of sipXecs software > Subject: Re: [sipx-users] Multiple line appearances > > if you change the default from 24 to one for the device, there is no way I > can see that this will work. The device needs to allow MORE THAN ONE call, > where the limit is placed is on the line itself. I think you need to go back > and UNDO the setting for 1 on the device and change it back. > > On Fri, Apr 13, 2012 at 12:33 PM, Stiles Watson<[email protected]> > wrote: >> This is exactly what I've done. >> >> In the devices menu, I click on the MAC address> Lines, click on the >> only line, then Registration and set the values of lineKeys and > callsPerLineKey. >> Once this is done, if I go back to the devices menu and click on the >> line instead of the MAC address, the values are already filled in >> (since this is just an alternative path to the previous one). >> >> At this point I'm not using any phone groups and I've only made two >> other modifications to the default config for this device. First, in >> the devices menu, click on MAC address> Call Handling, I've changed >> the value from the default to 1 (I get the same result if 1 or the >> default of 24). And second, MAC address> Dial Plan, I've set a custom > digitmap: >> [2-9]11|0T|RR9R011xxx.T|9011xxx.T|RR91R[2-9]xxxxxxxxx|RR9R1[2-9]xxxxxx >> xxx|91[2-9]xxxxxxxxx|RR91919R[2-9]xxxxxxT|91919[2-9]xxxxxx|*xx.T|[8]xx >> xT|[1]xxT >> >> These are the only mods I've made to the device and line. >> >> I then send the profile to the phone and after reboot, I verify the >> values, by Menu> Settings> Advanced> password> Admin Settings> >> Line Configuration >> >> Calls/LnKey: 1 >> Line1> Line Keys> No. Line Keys: 2 >> Line1> Line Keys> Calls/LnKey: 1 >> Line2> Line Keys> No. Line Keys: blank >> Line2> Line Keys> Calls/LnKey: blank >> >> If I set the registration values in a phone group, the Line2 fields >> match the Line1 settings. With or without the group the result is the >> same >> behavior: Two outbound calls, one inbound. Second inbound call gets, >> user of extension is not available, and call goes to v-mail. >> >> There are no other required settings that I'm aware of. >> >> Again, my setup is Polycom SoundPoint 335 IP, firmware 3.2.6.0314, >> BootROM 4.2.2.0710, sipXecs v 4.4, no PSTN, US& CANADA SIP trunk is >> voip.ms, International SIP Trunk is callwithus. At this point there is >> no DID to this ext, but there will be when system is live. All inbound >> calls come through Auto Attend. There are no call forwarding rules for >> this user. This user in not in any Hunt group. >> >> Stiles >> >> >> On 04/13/2012 11:28 AM, Todd Hodgen wrote: >> >> I’ve always done it from the sipXecs gui. It’s never required >> anything at the phone itself. >> >> >> >> When you are in the devices menu, it lists all of the devices – Mac >> address, and lines assigned. Click on the line assigned, set it >> there, and click on the mac address – assign it there. Maybe there is >> a better way, but this method does work for me. >> >> >> >> >> >> >> >> From: [email protected] >> [mailto:[email protected]] On Behalf Of Stiles >> Watson >> Sent: Friday, April 13, 2012 8:00 AM >> To: [email protected] >> Subject: Re: [sipx-users] Multiple line appearances >> >> >> >> Todd, >> >> I'm trying to figure out where to do this. Are you saying you have to >> go to the physical phone itself or are you referring to the sipX >> web-interface for the device& line? >> >> Regarding the sipX interface for the device if not using phone groups, >> under Call Handing, there is a "Calls Per Line Key" field which defaults > to 24. >> Does this need to be changed to 1? >> >> After clicking on the only line assigned to this device, under >> Registration, I have lineKeys set to 2 and callsPerLineKey set to 1. >> >> Is there anything else which needs to be configured? >> >> Stiles >> >> >> >> On 04/12/2012 06:08 PM, Todd Hodgen wrote: >> >> You need to set this in two places on the phone. Go to the Device >> itself, and set it to two line appearances, and one line. Next, go to >> the Line for the device, and do the same thing. >> >> >> >> From: [email protected] >> [mailto:[email protected]] On Behalf Of Stiles >> Watson >> Sent: Thursday, April 12, 2012 8:58 AM >> To: Discussion list for users of sipXecs software >> Subject: Re: [sipx-users] Multiple line appearances >> >> >> >> That is what I did. I have one line assigned to the phone and the >> registration settings as below. >> >> Stiles >> >> >> On 04/12/2012 11:54 AM, Tony Graziano wrote: >> >> You register the SAME LINE on both line appearances and set the limit to > "1" >> for each. >> >> On Thu, Apr 12, 2012 at 11:51 AM, Stiles Watson >> <[email protected]> >> wrote: >> >> According to the sipX book (p 133): >> >> "Most multiple line IP hardware phones allow multiple calls to a >> single line. This can be quite confusing for the average phone user >> and difficult to deal with at an answering position. To remedy this >> problem it is easier for the user to have multiple appearances of the >> same line on their telephone. Each successive call will ring on the >> next line appearance." >> >> I am using the recommended setup on the Polycom 335 phones, but the >> behaviour is not as indicated. When the second call comes in, it does >> not ring on the successive line, but goes straight to v-mail. I'm >> using sipX 4.4. >> >> In my phone group, under the Registration section, I have lineKeys set >> to 2 (the 335 has two line keys) and I have callsPerLineKey set to 1. >> After sending the profiles to the phones, they show the correct ext on >> each line. I can make two outgoing calls, but I can only receive one. >> >> I have also tried assigning the same ext twice to the phone. This >> again results in the same ext appearing on each line key as desired, >> but when the second call comes in, it does not ring the second line, >> but rings the first line. If I answer an incoming call while on >> another call, the first call goes to hold (this is an assumption >> because I hear the MOH music), but I do not see how to put the second >> call on hold and retrieve the first call. If I hang up the second call >> without picking up the first, they both get disconnected. >> >> I'd rather have the solution indicated in the book. >> >> Stiles >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> >> >> >> >> >> -- >> ~~~~~~~~~~~~~~~~~~ >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: [email protected] >> Fax: 434.465.6833 >> ~~~~~~~~~~~~~~~~~~ >> Linked-In Profile: >> http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >> Ask about our Internet Fax services! >> ~~~~~~~~~~~~~~~~~~ >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> >> Telephone: 434.984.8426 >> >> sip: [email protected] >> >> >> >> Helpdesk Customers: http://myhelp.myitdepartment.net >> >> Blog: http://blog.myitdepartment.net >> >> >> >> >> >> _______________________________________________ >> >> sipx-users mailing list >> >> [email protected] >> >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> >> >> >> >> >> >> _______________________________________________ >> >> sipx-users mailing list >> >> [email protected] >> >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> >> >> >> >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> >> >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > -- > ~~~~~~~~~~~~~~~~~~ > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.465.6833 > ~~~~~~~~~~~~~~~~~~ > Linked-In Profile: > http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > Ask about our Internet Fax services! > ~~~~~~~~~~~~~~~~~~ > > -- > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > > Helpdesk Customers: http://myhelp.myitdepartment.net > Blog: http://blog.myitdepartment.net > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
