Thanks. That's good to know. How did you config the phones; through the
sipX web interface via phone groups or directly on the phones
themselves? What firmware and bootROM are you using? What version of sipX?
I tried the config via sipX web-interface with and without phone groups.
Stiles
On 04/12/2012 07:15 PM, Robert Lawrence wrote:
I can confirm it does work on Polycom 335s. I have 3 of the phones
sitting in common areas (kitchen, lobby) and just use a single line
registration, 2 line keys / appearances and 1 call per line key.
Robert
From: Michael Picher <[email protected] <mailto:[email protected]>>
Reply-To: Discussion list for users of sipXecs software
<[email protected] <mailto:[email protected]>>
Date: Thursday, April 12, 2012 12:41 PM
To: Discussion list for users of sipXecs software
<[email protected] <mailto:[email protected]>>
Subject: Re: [sipx-users] Multiple line appearances
That should work fine, it has on every 650 i've ever tried it on.
I've honestly never ever tried it on a 335 however. I generally use
this feature for operator types... and operator types don't use 335's.
Mike
On Thu, Apr 12, 2012 at 12:58 PM, Stiles Watson
<[email protected] <mailto:[email protected]>> wrote:
I'm either not communicating my settings clearly or I'm not
understanding what I'm being told to do.
I have one and only one line assigned to the phone and I have
lineKeys set to 2 and callsPerLineKey set to 1. I set the profiles
and after the phone reboots, I verified that these are the setting
which are on the phone.
Stiles
On 04/12/2012 12:42 PM, Michael Picher wrote:
no, you don't want to register another line to the phone
what you want to do is have 1 call per line and 2 line appearances...
should be a setting on that same page where you limit it to 1
call per line key.
On Thu, Apr 12, 2012 at 11:57 AM, Stiles Watson
<[email protected] <mailto:[email protected]>> wrote:
That is what I did. I have one line assigned to the phone and
the registration settings as below.
Stiles
On 04/12/2012 11:54 AM, Tony Graziano wrote:
You register the SAME LINE on both line appearances and set
the limit to "1" for each.
On Thu, Apr 12, 2012 at 11:51 AM, Stiles Watson
<[email protected] <mailto:[email protected]>> wrote:
According to the sipX book (p 133):
"Most multiple line IP hardware phones allow multiple
calls to a single
line. This
can be quite confusing for the average phone user and
difficult to deal
with at an
answering position. To remedy this problem it is easier
for the user to
have multiple
appearances of the same line on their telephone. Each
successive call
will ring on the
next line appearance."
I am using the recommended setup on the Polycom 335
phones, but the
behaviour is not as indicated. When the second call
comes in, it does
not ring on the successive line, but goes straight to
v-mail. I'm using
sipX 4.4.
In my phone group, under the Registration section, I
have lineKeys set
to 2 (the 335 has two line keys) and I have
callsPerLineKey set to 1.
After sending the profiles to the phones, they show the
correct ext on
each line. I can make two outgoing calls, but I can only
receive one.
I have also tried assigning the same ext twice to the
phone. This again
results in the same ext appearing on each line key as
desired, but when
the second call comes in, it does not ring the second
line, but rings
the first line. If I answer an incoming call while on
another call, the
first call goes to hold (this is an assumption because I
hear the MOH
music), but I do not see how to put the second call on
hold and retrieve
the first call. If I hang up the second call without
picking up the
first, they both get disconnected.
I'd rather have the solution indicated in the book.
Stiles
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