Todd,
I'm trying to figure out where to do this. Are you saying you have to go
to the physical phone itself or are you referring to the sipX
web-interface for the device & line?
Regarding the sipX interface for the device if not using phone groups,
under Call Handing, there is a "Calls Per Line Key" field which defaults
to 24. Does this need to be changed to 1?
After clicking on the only line assigned to this device, under
Registration, I have lineKeys set to 2 and callsPerLineKey set to 1.
Is there anything else which needs to be configured?
Stiles
On 04/12/2012 06:08 PM, Todd Hodgen wrote:
You need to set this in two places on the phone. Go to the Device
itself, and set it to two line appearances, and one line. Next, go to
the Line for the device, and do the same thing.
*From:*[email protected]
[mailto:[email protected]] *On Behalf Of *Stiles
Watson
*Sent:* Thursday, April 12, 2012 8:58 AM
*To:* Discussion list for users of sipXecs software
*Subject:* Re: [sipx-users] Multiple line appearances
That is what I did. I have one line assigned to the phone and the
registration settings as below.
Stiles
On 04/12/2012 11:54 AM, Tony Graziano wrote:
You register the SAME LINE on both line appearances and set the limit
to "1" for each.
On Thu, Apr 12, 2012 at 11:51 AM, Stiles Watson
<[email protected] <mailto:[email protected]>> wrote:
According to the sipX book (p 133):
"Most multiple line IP hardware phones allow multiple calls to a single
line. This
can be quite confusing for the average phone user and difficult to deal
with at an
answering position. To remedy this problem it is easier for the user to
have multiple
appearances of the same line on their telephone. Each successive call
will ring on the
next line appearance."
I am using the recommended setup on the Polycom 335 phones, but the
behaviour is not as indicated. When the second call comes in, it does
not ring on the successive line, but goes straight to v-mail. I'm using
sipX 4.4.
In my phone group, under the Registration section, I have lineKeys set
to 2 (the 335 has two line keys) and I have callsPerLineKey set to 1.
After sending the profiles to the phones, they show the correct ext on
each line. I can make two outgoing calls, but I can only receive one.
I have also tried assigning the same ext twice to the phone. This again
results in the same ext appearing on each line key as desired, but when
the second call comes in, it does not ring the second line, but rings
the first line. If I answer an incoming call while on another call, the
first call goes to hold (this is an assumption because I hear the MOH
music), but I do not see how to put the second call on hold and retrieve
the first call. If I hang up the second call without picking up the
first, they both get disconnected.
I'd rather have the solution indicated in the book.
Stiles
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