It does work with setting the calls to 1 - as it is setting the number of
calls on a button, not the device. Someone verified it working on a 335
yesterday with that exact setting.
You might want to turn on logging for that phone and see what the logs say -
it might be rejecting your configuration file for some reason.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Tony Graziano
Sent: Friday, April 13, 2012 9:37 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Multiple line appearances
if you change the default from 24 to one for the device, there is no way I
can see that this will work. The device needs to allow MORE THAN ONE call,
where the limit is placed is on the line itself. I think you need to go back
and UNDO the setting for 1 on the device and change it back.
On Fri, Apr 13, 2012 at 12:33 PM, Stiles Watson<[email protected]>
wrote:
This is exactly what I've done.
In the devices menu, I click on the MAC address> Lines, click on the
only line, then Registration and set the values of lineKeys and
callsPerLineKey.
Once this is done, if I go back to the devices menu and click on the
line instead of the MAC address, the values are already filled in
(since this is just an alternative path to the previous one).
At this point I'm not using any phone groups and I've only made two
other modifications to the default config for this device. First, in
the devices menu, click on MAC address> Call Handling, I've changed
the value from the default to 1 (I get the same result if 1 or the
default of 24). And second, MAC address> Dial Plan, I've set a custom
digitmap:
[2-9]11|0T|RR9R011xxx.T|9011xxx.T|RR91R[2-9]xxxxxxxxx|RR9R1[2-9]xxxxxx
xxx|91[2-9]xxxxxxxxx|RR91919R[2-9]xxxxxxT|91919[2-9]xxxxxx|*xx.T|[8]xx
xT|[1]xxT
These are the only mods I've made to the device and line.
I then send the profile to the phone and after reboot, I verify the
values, by Menu> Settings> Advanced> password> Admin Settings>
Line Configuration
Calls/LnKey: 1
Line1> Line Keys> No. Line Keys: 2
Line1> Line Keys> Calls/LnKey: 1
Line2> Line Keys> No. Line Keys: blank
Line2> Line Keys> Calls/LnKey: blank
If I set the registration values in a phone group, the Line2 fields
match the Line1 settings. With or without the group the result is the
same
behavior: Two outbound calls, one inbound. Second inbound call gets,
user of extension is not available, and call goes to v-mail.
There are no other required settings that I'm aware of.
Again, my setup is Polycom SoundPoint 335 IP, firmware 3.2.6.0314,
BootROM 4.2.2.0710, sipXecs v 4.4, no PSTN, US& CANADA SIP trunk is
voip.ms, International SIP Trunk is callwithus. At this point there is
no DID to this ext, but there will be when system is live. All inbound
calls come through Auto Attend. There are no call forwarding rules for
this user. This user in not in any Hunt group.
Stiles
On 04/13/2012 11:28 AM, Todd Hodgen wrote:
I’ve always done it from the sipXecs gui. It’s never required
anything at the phone itself.
When you are in the devices menu, it lists all of the devices – Mac
address, and lines assigned. Click on the line assigned, set it
there, and click on the mac address – assign it there. Maybe there is
a better way, but this method does work for me.
From: [email protected]
[mailto:[email protected]] On Behalf Of Stiles
Watson
Sent: Friday, April 13, 2012 8:00 AM
To: [email protected]
Subject: Re: [sipx-users] Multiple line appearances
Todd,
I'm trying to figure out where to do this. Are you saying you have to
go to the physical phone itself or are you referring to the sipX
web-interface for the device& line?
Regarding the sipX interface for the device if not using phone groups,
under Call Handing, there is a "Calls Per Line Key" field which defaults
to 24.
Does this need to be changed to 1?
After clicking on the only line assigned to this device, under
Registration, I have lineKeys set to 2 and callsPerLineKey set to 1.
Is there anything else which needs to be configured?
Stiles
On 04/12/2012 06:08 PM, Todd Hodgen wrote:
You need to set this in two places on the phone. Go to the Device
itself, and set it to two line appearances, and one line. Next, go to
the Line for the device, and do the same thing.
From: [email protected]
[mailto:[email protected]] On Behalf Of Stiles
Watson
Sent: Thursday, April 12, 2012 8:58 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Multiple line appearances
That is what I did. I have one line assigned to the phone and the
registration settings as below.
Stiles
On 04/12/2012 11:54 AM, Tony Graziano wrote:
You register the SAME LINE on both line appearances and set the limit to
"1"
for each.
On Thu, Apr 12, 2012 at 11:51 AM, Stiles Watson
<[email protected]>
wrote:
According to the sipX book (p 133):
"Most multiple line IP hardware phones allow multiple calls to a
single line. This can be quite confusing for the average phone user
and difficult to deal with at an answering position. To remedy this
problem it is easier for the user to have multiple appearances of the
same line on their telephone. Each successive call will ring on the
next line appearance."
I am using the recommended setup on the Polycom 335 phones, but the
behaviour is not as indicated. When the second call comes in, it does
not ring on the successive line, but goes straight to v-mail. I'm
using sipX 4.4.
In my phone group, under the Registration section, I have lineKeys set
to 2 (the 335 has two line keys) and I have callsPerLineKey set to 1.
After sending the profiles to the phones, they show the correct ext on
each line. I can make two outgoing calls, but I can only receive one.
I have also tried assigning the same ext twice to the phone. This
again results in the same ext appearing on each line key as desired,
but when the second call comes in, it does not ring the second line,
but rings the first line. If I answer an incoming call while on
another call, the first call goes to hold (this is an assumption
because I hear the MOH music), but I do not see how to put the second
call on hold and retrieve the first call. If I hang up the second call
without picking up the first, they both get disconnected.
I'd rather have the solution indicated in the book.
Stiles
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Telephone: 434.984.8430
sip: [email protected]
Fax: 434.465.6833
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LAN/Telephony/Security and Control Systems Helpdesk:
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~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: 434.984.8430
sip: [email protected]
Fax: 434.465.6833
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~
--
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: [email protected]
Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net
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