This is exactly what I've done.
In the devices menu, I click on the MAC address > Lines, click on the
only line, then Registration and set the values of lineKeys and
callsPerLineKey. Once this is done, if I go back to the devices menu and
click on the line instead of the MAC address, the values are already
filled in (since this is just an alternative path to the previous one).
At this point I'm not using any phone groups and I've only made two
other modifications to the default config for this device. First, in the
devices menu, click on MAC address > Call Handling, I've changed the
value from the default to 1 (I get the same result if 1 or the default
of 24). And second, MAC address > Dial Plan, I've set a custom digitmap:
[2-9]11|0T|RR9R011xxx.T|9011xxx.T|RR91R[2-9]xxxxxxxxx|RR9R1[2-9]xxxxxxxxx|91[2-9]xxxxxxxxx|RR91919R[2-9]xxxxxxT|91919[2-9]xxxxxx|*xx.T|[8]xxxT|[1]xxT
These are the only mods I've made to the device and line.
I then send the profile to the phone and after reboot, I verify the
values, by Menu > Settings > Advanced > password > Admin Settings > Line
Configuration
Calls/LnKey: 1
Line1 > Line Keys > No. Line Keys: 2
Line1 > Line Keys > Calls/LnKey: 1
Line2 > Line Keys > No. Line Keys: blank
Line2 > Line Keys > Calls/LnKey: blank
If I set the registration values in a phone group, the Line2 fields
match the Line1 settings. With or without the group the result is the
same behavior: Two outbound calls, one inbound. Second inbound call
gets, user of extension is not available, and call goes to v-mail.
There are no other required settings that I'm aware of.
Again, my setup is Polycom SoundPoint 335 IP, firmware 3.2.6.0314,
BootROM 4.2.2.0710, sipXecs v 4.4, no PSTN, US & CANADA SIP trunk is
voip.ms, International SIP Trunk is callwithus. At this point there is
no DID to this ext, but there will be when system is live. All inbound
calls come through Auto Attend. There are no call forwarding rules for
this user. This user in not in any Hunt group.
Stiles
On 04/13/2012 11:28 AM, Todd Hodgen wrote:
I've always done it from the sipXecs gui. It's never required
anything at the phone itself.
When you are in the devices menu, it lists all of the devices -- Mac
address, and lines assigned. Click on the line assigned, set it
there, and click on the mac address -- assign it there. Maybe there
is a better way, but this method does work for me.
*From:*[email protected]
[mailto:[email protected]] *On Behalf Of *Stiles
Watson
*Sent:* Friday, April 13, 2012 8:00 AM
*To:* [email protected]
*Subject:* Re: [sipx-users] Multiple line appearances
Todd,
I'm trying to figure out where to do this. Are you saying you have to
go to the physical phone itself or are you referring to the sipX
web-interface for the device & line?
Regarding the sipX interface for the device if not using phone groups,
under Call Handing, there is a "Calls Per Line Key" field which
defaults to 24. Does this need to be changed to 1?
After clicking on the only line assigned to this device, under
Registration, I have lineKeys set to 2 and callsPerLineKey set to 1.
Is there anything else which needs to be configured?
Stiles
On 04/12/2012 06:08 PM, Todd Hodgen wrote:
You need to set this in two places on the phone. Go to the Device
itself, and set it to two line appearances, and one line. Next, go to
the Line for the device, and do the same thing.
*From:*[email protected]
<mailto:[email protected]>
[mailto:[email protected]] *On Behalf Of *Stiles
Watson
*Sent:* Thursday, April 12, 2012 8:58 AM
*To:* Discussion list for users of sipXecs software
*Subject:* Re: [sipx-users] Multiple line appearances
That is what I did. I have one line assigned to the phone and the
registration settings as below.
Stiles
On 04/12/2012 11:54 AM, Tony Graziano wrote:
You register the SAME LINE on both line appearances and set the limit
to "1" for each.
On Thu, Apr 12, 2012 at 11:51 AM, Stiles Watson
<[email protected] <mailto:[email protected]>> wrote:
According to the sipX book (p 133):
"Most multiple line IP hardware phones allow multiple calls to a single
line. This
can be quite confusing for the average phone user and difficult to deal
with at an
answering position. To remedy this problem it is easier for the user to
have multiple
appearances of the same line on their telephone. Each successive call
will ring on the
next line appearance."
I am using the recommended setup on the Polycom 335 phones, but the
behaviour is not as indicated. When the second call comes in, it does
not ring on the successive line, but goes straight to v-mail. I'm using
sipX 4.4.
In my phone group, under the Registration section, I have lineKeys set
to 2 (the 335 has two line keys) and I have callsPerLineKey set to 1.
After sending the profiles to the phones, they show the correct ext on
each line. I can make two outgoing calls, but I can only receive one.
I have also tried assigning the same ext twice to the phone. This again
results in the same ext appearing on each line key as desired, but when
the second call comes in, it does not ring the second line, but rings
the first line. If I answer an incoming call while on another call, the
first call goes to hold (this is an assumption because I hear the MOH
music), but I do not see how to put the second call on hold and retrieve
the first call. If I hang up the second call without picking up the
first, they both get disconnected.
I'd rather have the solution indicated in the book.
Stiles
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