<quote who="Peter Chubb"> > > > >(In answer to Simon's question - there is no competitive alternative, > > > >>much to my chagrin.) > > > > > > I've heard good things about Cerberus Helpdesk > > > [http://www.cerberusweb.com]. Not too expensive either. > > Jeff> Yeah, sorry: s/alternative/alternative in the Free World/ > > I've used gnats, jitterbug and req. Gnats is more of a problem report > handler; jitterbug and req (which is unfortunately no longer maintained) > more of a trouble ticket handler.
Emphasis on "competitive". RT is hideous, but it does the job. :-) - Jeff -- Get Informed: SCO vs. IBM http://sco.iwethey.org/ For a list of reasons why technology has failed to improve our lives, please press 3. -- SLUG - Sydney Linux User's Group - http://slug.org.au/ More Info: http://lists.slug.org.au/listinfo/slug
