>>>>> "Jeff" == Jeff Waugh <[EMAIL PROTECTED]> writes:
Jeff> <quote who="Peter Chubb"> >> > > >(In answer to Simon's question - there is no competitive >> alternative, > > >>much to my chagrin.) >> > > >> > > I've heard good things about Cerberus Helpdesk > > >> [http://www.cerberusweb.com]. Not too expensive either. >> Jeff> Yeah, sorry: s/alternative/alternative in the Free World/ >> I've used gnats, jitterbug and req. Gnats is more of a problem >> report handler; jitterbug and req (which is unfortunately no longer >> maintained) more of a trouble ticket handler. Jeff> Emphasis on "competitive". RT is hideous, but it does the Jeff> job. :-) Have you tried RoundUp? http://roundup.sourceforge.net/ It's written in Python which (for someone with a perl loathing) is an advantage. I haven't tried it, but have heard good things about it. It *does* appear competitive with RT. -- Dr Peter Chubb http://www.gelato.unsw.edu.au peterc AT gelato.unsw.edu.au You are lost in a maze of BitKeeper repositories, all slightly different. -- SLUG - Sydney Linux User's Group - http://slug.org.au/ More Info: http://lists.slug.org.au/listinfo/slug
