This one time, at band camp, Peter Chubb wrote: >>>>>> "Jeff" == Jeff Waugh <[EMAIL PROTECTED]> writes: > >Jeff> <quote who="Peter Chubb"> >>> > > >(In answer to Simon's question - there is no competitive >>> alternative, > > >>much to my chagrin.) >>> > > >>> > > I've heard good things about Cerberus Helpdesk > > >>> [http://www.cerberusweb.com]. Not too expensive either. >>> >Jeff> Yeah, sorry: s/alternative/alternative in the Free World/ >>> I've used gnats, jitterbug and req. Gnats is more of a problem >>> report handler; jitterbug and req (which is unfortunately no longer >>> maintained) more of a trouble ticket handler. > >Jeff> Emphasis on "competitive". RT is hideous, but it does the >Jeff> job. :-) > >Have you tried RoundUp? http://roundup.sourceforge.net/ >It's written in Python which (for someone with a perl loathing) is an >advantage. I haven't tried it, but have heard good things about it. >It *does* appear competitive with RT.
At a first glimpse, it looks less customisable than RT -- the "bug/wish/critical" sections on the demo for example. (caveat, I haven't looked to see how that's being done, if it's a local configuration or not) RT allows you to do whatever you like with tickets, you can define your own structure, labelling, presentation of tickets to fit your requirements. RT is really quite powerful, but that makes the design of the system quite haard to grasp initially. perhaps some of it is unnecessarily complex, but the default setup is good enough to get started and tweak. The documentation is pretty light, but the mailing list is useful for understanding how things are done the RT way. -- [EMAIL PROTECTED] http://spacepants.org/jaq.gpg -- SLUG - Sydney Linux User's Group - http://slug.org.au/ More Info: http://lists.slug.org.au/listinfo/slug
