And (apologies if I'm teaching my grandmother to suck eggs here), you  
do have a filter on the answering machine upstairs ?

Paul

On 10 Sep 2009, at 15:17, andrew lancaster wrote:

>
> Hi and thanks for reply. The answerphone was used upstairs, well away
> from the home hub which is downstairs. The ordinary phone is ok, ie
> no crackle or noise - just the answer phone. Can't understand it at  
> all!
>
> Andrew
> On 10 Sep 2009, at 3:02 pm, Paul Russell wrote:
>
>>
>> Assuming the filter is wired correctly (*), the only other thing I'm
>> wondering about is if you have the answering machine and home hub
>> sitting physically right next to each other ? If so, then try
>> separating them by a few feet and see if that makes a difference.
>>
>> (*) Only the modem connection to the home hub should be on the line
>> side of the filter - all other phones, extensions, answering  
>> machines,
>> etc must be on the other side of the filter.
>>
>> Paul
>>
>> On 10 Sep 2009, at 12:46, andrew lancaster wrote:
>>
>>>
>>> Hi. Slightly off mac topics - sorry - but, since I have had  
>>> broadband
>>> and a BT home hub to connect my iMac and macbook to the net, my
>>> answerphone doesn't work. The outgoing message is fine - but any
>>> messages left are just a mass of hiss and noise - can't make out the
>>> message at all. I've tried using both phone sockets - after the
>>> filter thing, of course - but it means the answerphone is useless.
>>>
>>> Has anyone else experienced this? Any work rounds? BT insist that  
>>> the
>>> line is fine and the filters are working ....?!
>>>
>>> Andrew
>>>
>>>>
>>


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