Tim-
I think I've figured it out. I bet you're using Spanning Sync's
Address Book compatibility mode ("Preserve Address Book data
(recommended)"). Is that right? I've been able to reproduce the
behavior you're seeing by enabling this setting.
I recommend switching to "Gmail compatibility mode" in Spanning Sync:
* Open the Spanning Sync pref pane
* In the Contacts tab, de-select the "Sync contacts" checkbox and then
re-enable it
* Choose "Preserve Gmail compatibility"
* Make some small change to one contact in Address Book (to force an
update on the next sync)
* Sync
Once the sync completes, your company contacts should show up
correctly in Google.
I'm working on an update that will automatically fix this issue
regardless of which compatibility mode you're using and hope to have
that deployed early next week. Thanks for your patience (and
persistence) on this issue.
Regards,
Charlie
On Apr 10, 10:42 pm, Tim <[email protected]> wrote:
> Hmmm. All my business contacts came in as blanks on the Google side.
> But, since I did the sync before Charlie said he'd fixed it, I tried
> syncing again. No dice. So, I deleted all the contacts in Google and
> then did the sync again. Still blanks for business contacts on Google
> side. Like dcwllhite, in Address Book I have the company name filled
> in and the company flag checked. Any ideas?
>
> I'm still using the trial version, if that makes a difference. I'm
> trying to decide on a sync product. While many reviews I've read
> contain complaints from people about the server-side service component
> of SS, as a software developer myself, I much prefer a lighter client
> and server workhorse for handling API issues. If nothing else, I like
> the scalability of a server-based model rather than having to deal
> with patch/hotfix, package, deploy ... repeat, repeat, repeat.
>
> -Tim
>
> On Apr 10, 11:01 pm, dcwilhite <[email protected]> wrote:
>
> > I still see the blank entries in my Gmail Contacts for all Address
> > Book entries for companies only. I have the company name filled in and
> > the company flag checked. I do not have any text in First or Last
> > name. Do I also need to fill in the company name entered in either the
> > first or last name field?
>
> > On Apr 9, 3:20 pm, Charlie Wood <[email protected]> wrote:
>
> > > Actually there is a fairly easy way to clean this up, but it has some
> > > potential drawbacks. You can easily merge duplicate contacts in
> > > Address Book (Address Book > Card > Look for Duplicates...) and then
> > > replace yourGooglecontact data with your (cleaned) Address Book data
> > > in Spanning Sync (Spanning Sync > Advanced > Replace Data onGoogle>
> > > Contacts).
>
> > > The downside of this procedure is that the group information for your
> > > contacts inGooglewill be lost, as will your Gmail chat lists. If
> > > this information isn't important to you, or is easy to replicate, this
> > > procedure is probably the easiest way to clean everything up.
>
> > > Please let me know if you have any questions or run into any
> > > problems.
>
> > > Thanks,
> > > Charlie
>
> > > On Apr 9, 3:14 pm, Charlie Wood <[email protected]> wrote:
>
> > > > I've found and fixed the problem. When I removed the workaround we
> > > > previously had in place forGoogle'slack of support forcompany-only
> > > > contacts, the doubled contact andcompanyname data inGooglewas
> > > > exposed to the client. I've re-added the filter on the pull phase of
> > > > the sync but left it out of the push phase. So the doubled-name data
> > > > will no longer be created inGoogle, and it will be filtered out as it
> > > > comes fromGoogleto your Mac.
>
> > > > Unfortunately cleaning up the duplicated contacts (one with only a
> > > >companyname and one with both acompanyname and a contact name) will
> > > > be a manual process unless you have a backup. (Time Machine works
> > > > great with Address Book, by the way.)
>
> > > > If anyone needs any help with their specific data, please let us know
> > > > at [email protected] and we'll walk you through it. I apologize
> > > > for the inconvenience. I know it's a pain.
>
> > > > Regards,
> > > > Charlie
>
> > > > On Apr 7, 11:21 pm, maddscot <[email protected]> wrote:
>
> > > > > So, here is what I have done and it worked. Inserted two new "test"
> > > > > names (testcompany1, testcompany2) one withcompanychecked, and
> > > > > one without. TheCompanyChecked one sync'd with theCompanyName as
> > > > > the first name as Test, and the last ascompany1, the other was
> > > > > created the same.
>
> > > > > So here is what I did:
> > > > > 1) Deletedblanknames inGoogleContacts after ensuring they were
> > > > > duplicates (all were)
> > > > > 2) Went to Address Book on my iMac and scrolled through listing, found
> > > > > records withoutCompanyName in First Last fields as well as in
> > > > >Companyfield.
> > > > > 3) Modified/Corrected each one to have theCompanyName in the First
> > > > > Namefield, checked theCompanyfor listing as such in Address Book
> > > > > (preference).
> > > > > 4) Deleted duplicate withoutCompanyName in first namefield
>
> > > > > Fixed, all sync fine now... New entries w/o entry into First Name
> > > > >fieldare created after next sync - I went to a good sushi place for
> > > > > lunch and entered into the G1 with onlyCompanyName, then entered a
> > > > > business partner information (no Names) into Address Book, both sync'd
> > > > > fine.
>
> > > > > A lot of work as I have a few, but manageable contacts at this time.
> > > > > Let's hope it does not occur again as my actual list that is being
> > > > > updated (manually) from another program, or imported via Excel, is
> > > > > around 750 plus.
>
> > > > > Hope this helps, remember to do with care, back up address books,
> > > > > ensure duplicates are the only ones deleted.
>
> > > > > On Apr 7, 11:46 am, Dan <[email protected]> wrote:
>
> > > > > > According to the Spanning Sync website:
>
> > > > > > "Until recentlyGoogleContacts didn't displaycompanycontacts
> > > > > > correctly, so Spanning Sync used thecompanyname from Address Book
> > > > > > for both thecompanyname and the contact name inGoogle. Google
> > > > > > Contacts now showscompanycontacts correctly, so Spanning Sync no
> > > > > > longer doubles upcompanynames."
>
> > > > > >http://blog.spanningsync.com/2009/04/spanning-sync-keeping-pace-with-...
>
> > > > > > So I just did the doubling up of theCompanyname to Last Name and the
> > > > > > problem is solved.
>
> > > > > > I really shoulnd't have to do that, but it's a minor inconvenience.
> > > > > > I
> > > > > > recommend that Spanning Sync have a setting so that the user can
> > > > > > choose to do that duplication or not.
>
> > > > > > Thanks!
>
> > > > > > Dan
>
> > > > > > On Apr 6, 9:58 am, Dan <[email protected]> wrote:
>
> > > > > > > This happened to me as well sometime on Saturday later afternoon,
> > > > > > > Eastern Time in the US. Ever since I started using the G1, I have
> > > > > > > been syncing from my Mac Address Book with Spanning Sync and
> > > > > > > having no
> > > > > > > troubles. On Saturday, I discovered that no longer was the
> > > > > > > "company"
> > > > > > >fieldappearing on my G1.
>
> > > > > > > There appear to be no settings to which to map the different
> > > > > > > fields to
> > > > > > > correct the issue. And no longer is theCompanyname appearing in
> > > > > > > the
> > > > > > > absence of a regular name.
>
> > > > > > > Is this something I did or is the new version of Spanning Sync
> > > > > > > causing
> > > > > > > an issue? I honestly can't remember which I did first --
> > > > > > > installing
> > > > > > > the new Spanning Sync version or discovered the error. But it's
> > > > > > > made
> > > > > > > this a HUGE problem for me. It appears as though I am not the
> > > > > > > only
> > > > > > > one!
>
> > > > > > > I am reluctant to do a factory reset on the G1 to see if that's
> > > > > > > the
> > > > > > > problem. It's just a pain to do it, and I'd hate to waste the day
> > > > > > > doing it.
>
> > > > > > > Any help would be appreciated!
>
> > > > > > > best,
>
> > > > > > > Dan
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