It would be most helpful if you could create a problem report (Advanced > Create report) and send it to [email protected] along with a description of exactly what happened, including the names of affected contacts and specifically what happened to them.
In the mean time, Spanning Sync makes a backup of your data on install. If you need to restore it to pre-install state, it's in ~/ Library/Application Support/Spanning Sync. Thanks, Charlie On Aug 11, 5:14 am, kastorff <[email protected]> wrote: > Prior to the update, everything was working fine, and Spanning Sync > Tools indicated I had no issues with Contacts or Calendars. I updated > from 2.x to the 3.x release early this morning. Shortly after, every > contact I had set to sync to Google was duplicated in my Address Book, > with the duplicates having missing info, like birthdays and > relationship info deleted. At this point my Google (online) contacts > seemed okay. > > So I deleted the duplicates in the Address book by examining each one > and keeping the ones with the right info. Then Spanning Sync kicks in, > and deletes all of my Google (online) contacts and replaces them with > new copies. All my Group settings on Google were cleared by this > process. > > I made a couple of changes to my contacts in Address Book, and > manually synced with Spanning Sync. At this point, my 29 Google > contacts dropped to 17 contacts. I tried manually syncing a couple > more times to see if it would fix itself. It didn't, so I deleted all > of my Google contacts on the web side, and synced again. Now I have 0 > Google contacts (online), and sync doesn't upload any contacts. > > I've tried changing the setting from Sync Both Directions to Sync To > Google with no impact. > > Needless to say, I'm not happy with the upgrade. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
