I can't imagine what could cause that behavior. I'd like to look at a problem report (Advanced > Create report) if you could send one in to [email protected] (reference this conversation so I know what to look for).
Thanks, Charlie On Aug 11, 12:24 pm, kastorff <[email protected]> wrote: > Charlie, > > I'd do so if I still had the info. I was focused on fixing things, so > when I cleaned up the 29 contacts affected, I wasn't taking notes. All > of the "individual" contact records that were duplicated had the > birthday, anniversary, and relationship information removed. The two > "company" contact records that were duplicated had their addresses > duplicated. > > Also, at some point in my process, all of the custom labels I use for > IM accounts were reverted to "other". Other custom labels, like those > I use for some phone numbers, were unaffected. I fixed that by > restoring my entire Address Book from Time Machine prior to using the > Advanced functions to force an upload to Google. > > Keith > > On Aug 11, 8:15 am, Charlie Wood <[email protected]> wrote: > > > > > It would be most helpful if you could create a problem report > > (Advanced > Create report) and send it to [email protected] > > along with a description of exactly what happened, including the names > > of affected contacts and specifically what happened to them. > > > In the mean time, Spanning Sync makes a backup of your data on > > install. If you need to restore it to pre-install state, it's in ~/ > > Library/Application Support/Spanning Sync. > > > Thanks, > > Charlie > > > On Aug 11, 5:14 am, kastorff <[email protected]> wrote: > > > > Prior to the update, everything was working fine, and Spanning Sync > > > Tools indicated I had no issues with Contacts or Calendars. I updated > > > from 2.x to the 3.x release early this morning. Shortly after, every > > > contact I had set to sync to Google was duplicated in my Address Book, > > > with the duplicates having missing info, like birthdays and > > > relationship info deleted. At this point my Google (online) contacts > > > seemed okay. > > > > So I deleted the duplicates in the Address book by examining each one > > > and keeping the ones with the right info. Then Spanning Sync kicks in, > > > and deletes all of my Google (online) contacts and replaces them with > > > new copies. All my Group settings on Google were cleared by this > > > process. > > > > I made a couple of changes to my contacts in Address Book, and > > > manually synced with Spanning Sync. At this point, my 29 Google > > > contacts dropped to 17 contacts. I tried manually syncing a couple > > > more times to see if it would fix itself. It didn't, so I deleted all > > > of my Google contacts on the web side, and synced again. Now I have 0 > > > Google contacts (online), and sync doesn't upload any contacts. > > > > I've tried changing the setting from Sync Both Directions to Sync To > > > Google with no impact. > > > > Needless to say, I'm not happy with the upgrade. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
