Okay, the report is on the way...
On Aug 11, 2:15 pm, Charlie Wood <[email protected]> wrote:
> I can't imagine what could cause that behavior. I'd like to look at a
> problem report (Advanced > Create report) if you could send one in to
> [email protected] (reference this conversation so I know what
> to look for).
>
> Thanks,
> Charlie
>
> On Aug 11, 12:24 pm, kastorff <[email protected]> wrote:
>
>
>
> > Charlie,
>
> > I'd do so if I still had the info. I was focused on fixing things, so
> > when I cleaned up the 29 contacts affected, I wasn't taking notes. All
> > of the "individual" contact records that were duplicated had the
> > birthday, anniversary, and relationship information removed. The two
> > "company" contact records that were duplicated had their addresses
> > duplicated.
>
> > Also, at some point in my process, all of the custom labels I use for
> > IM accounts were reverted to "other". Other custom labels, like those
> > I use for some phone numbers, were unaffected. I fixed that by
> > restoring my entire Address Book from Time Machine prior to using the
> > Advanced functions to force an upload to Google.
>
> > Keith
>
> > On Aug 11, 8:15 am, Charlie Wood <[email protected]> wrote:
>
> > > It would be most helpful if you could create a problem report
> > > (Advanced > Create report) and send it to [email protected]
> > > along with a description of exactly what happened, including the names
> > > of affected contacts and specifically what happened to them.
>
> > > In the mean time, Spanning Sync makes a backup of your data on
> > > install. If you need to restore it to pre-install state, it's in ~/
> > > Library/Application Support/Spanning Sync.
>
> > > Thanks,
> > > Charlie
>
> > > On Aug 11, 5:14 am, kastorff <[email protected]> wrote:
>
> > > > Prior to the update, everything was working fine, and Spanning Sync
> > > > Tools indicated I had no issues with Contacts or Calendars. I updated
> > > > from 2.x to the 3.x release early this morning. Shortly after, every
> > > > contact I had set to sync to Google was duplicated in my Address Book,
> > > > with the duplicates having missing info, like birthdays and
> > > > relationship info deleted. At this point my Google (online) contacts
> > > > seemed okay.
>
> > > > So I deleted the duplicates in the Address book by examining each one
> > > > and keeping the ones with the right info. Then Spanning Sync kicks in,
> > > > and deletes all of my Google (online) contacts and replaces them with
> > > > new copies. All my Group settings on Google were cleared by this
> > > > process.
>
> > > > I made a couple of changes to my contacts in Address Book, and
> > > > manually synced with Spanning Sync. At this point, my 29 Google
> > > > contacts dropped to 17 contacts. I tried manually syncing a couple
> > > > more times to see if it would fix itself. It didn't, so I deleted all
> > > > of my Google contacts on the web side, and synced again. Now I have 0
> > > > Google contacts (online), and sync doesn't upload any contacts.
>
> > > > I've tried changing the setting from Sync Both Directions to Sync To
> > > > Google with no impact.
>
> > > > Needless to say, I'm not happy with the upgrade.
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