Rostyslaw Lewyckyj wrote:
HeavyDuty wrote:
Rostyslaw Lewyckyj wrote:
MS Win98se system with SM connected to SMTP server.
I retrieved an email message, selected Reply all, composed my reply
and pressed Send.
The system puts up an Alert box with the message
"An error occurred while sending mail. The mail server responded not
our customer. Please verify that your email address is correct in your
Mail Preferences and try again"

Several test mail messages to single recipients go out ok.
Powering down the modem for several minutes and a reboot of the Operating system make no difference.
I can not send a Reply All to that message.

As Robert points out, there are incorrect recipient addresses that you are sending to. It is your smtp ISP that is sending you the error/reject message. It is an anti-spam scheme.

Here is my experience:
Prior to about two years ago, smtp ISPs would accept all recipient addresses and send out the entire batch. After the e-mail was sent, the ISP would return to sender those failed/bounced addresses.

Now, my experience is that ISPs verify each recipient address in the sending queue BEFORE the smtp ISP server will accept/send out the batch. For one thing, it extends the waiting time between when the send button is clicked and the time the "your mail has been sent" message comes on. As was pointed out and as I understand it, the reason for this pre-acceptance validation is to cut down on spam. If any address is invalid, the message is not sent to any recipient.

One of my ISPs is a rascal --it simply sends back a message similar to the one you posted. It does not identify the bad address. In fact, if I have several bad addresses in a batch, the ISP halts on the first one. When I am clever enough to find it and resend, it will halt on the next one, etc.

My other ISP actually identifies the invalid address so it is easy to repair or delete it.

In either case, it is probably intended to discourage legitimate users from sending out large count multi recipient messages, and to throw a log jam in the spammers stream when the spammers use unvetted lists.

What I have had to do to overcome this verification filtering when I encounter a rejection, is to send to a limited number of recipients going down the list ten at a time, until I hit the snag, and then send one by one in that segment until I find the invalid address. Then I send out the balance of the batch hoping that the one bad address was the only one.

At least for me, for a while, my e-mail list has been cleaned up.

Thank you all very much for the assistance. After Roberts hint I proofread the To: address list against other sources for these
addresses and did find a misspelled address.  But hey:
1) The wording of the error message is very  misleading since it
strongly suggests that it is my address that is wrong in the
preferences, but doesn't suggest at all that it could be
one of the other addresses.

That part is probably deliberate. Since they claim you are not their customer, I would see if I could make that true.

2) I was doing a Reply All and so thought that all those addresses
were ok.

Realize that they probably were at one time, but many people use addresses which have the shelf life of a cheap banana.

Killing the message because of a bad To: address is a PITA, since
I may not necessarily have all the correct addresses.

You don't need the correct address, you just need to eliminate the incorrect address. Therefore you just eliminate the bad one(s). I bet there are tools on Windows to find the bad address, but I have no idea what they are.

Ask the person who sent the mail to you to trim the bad addresses, that's the source of the issue.

If I am maintaining an address list and someone switches email
addresses, I have to go searching in a black hole to find out
which address has gone bad.

This is another case of SNAFU as designed.

Use gmail. I haven't tried a bad address with them lately, but I'm sure I've never gotten a misleading message from their server.

Bill Davidsen <>
  "We have more to fear from the bungling of the incompetent than from
the machinations of the wicked."  - from Slashdot
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