On Monday, May 06, 2002, Allie C Martin wrote... > Miguel A. Urech [MAU] wrote: > ... >>> I agree with you on this.
MAU>> Are you a human or just a computer trying to be nice to me? ;-) > I understand your frustration. > I also understand that staffing constraints/limitations prevent > Ritlabs from giving stellar support. However, I can't help but think > there's more than room for improvement. I guess they don't really see > this aspect of software production etc. as being that terribly > important and they need to be very careful with this position and come > to think of it, can only afford such a position since their product is > significantly ahead of the others in ways that will assure them a > faithful user-base. The fortunate thing about RitLabs is they run things like this list. Support isn't always needed if a few technically minded people that use the product can pitch together. In a way, RitLabs has sneaked in Free Tech Support staff ;) But you also have to consider the fact they probably do listen/view what we have to say... we mention bugs and stuff, they get fixed (or the major ones at least). > I just had problems with my Dell laptop and was interestingly > wondering which compAny to go for before buying the Dell, i.e., > Gateway or Dell. I went Dell. My hard disk went baD and they sent an > agent to my home in Jamaica and changed the drive (four days after the > complaint). If it were Gateway, I'd get the drive changed but after > shipping the drive to them. Dell won my loyalty based on service since > I don't think the quality of either companies products are that > different. Dell have won numerous awards for support, and customer services... that kind of services is one that costs a lot for the company to setup at first... but is one hell of a pay back once word gets around. > I'm really happy about these lists and am glad to be a part of their > running since this all helps the products support and general > reception. Agreed... see my comment earlier about free support ;) These lists have been nothing but inspiration, and ideas from the time I joined... I see a lot of mailing lists every day, along with support emails, calls, and all kinds of other stuff (the fun of being a system admin/programmer/support staff). Lists like this are always a great help... at both ends... the support staff, and the person that needs the help. -- Jonathan Angliss ([EMAIL PROTECTED]) ________________________________________________________ Current Ver: 1.60i FAQ : http://faq.thebat.dutaint.com Unsubscribe: mailto:[EMAIL PROTECTED] Archives : http://tbudl.thebat.dutaint.com Moderators : mailto:[EMAIL PROTECTED] TBTech List: mailto:[EMAIL PROTECTED] Bug Reports: https://bt.ritlabs.com
