In a happy world, a good index can increase user satisfaction, reduce calls to help centers, and even increase sales. But a good index isn't cheap, and some users simply ignore them.
If you can, survey your users first, before deciding whether to index. If you can't survey your users, work with your colleagues to estimate whether the index would actually be used. Just because the author, indexer, or project manager is a big fan of indices, that doesn't mean that your users are. > -----Original Message----- > From: Bruce Wolf > Sent: Tuesday, December 12, 2006 10:06 AM > To: [email protected] > Subject: Re: [TCP] Indexing > > --- "Lisa M. Bronson (TCP)" wrote: > > > How many of you do indexing as a part of your job? > > > > We index when a customer requires it. > This message contains confidential information intended only for the use of the addressee(s). If you are not the addressee, or the person responsible for delivering it to the addressee, you are hereby notified that reading, disseminating, distributing, copying, electronic storing or the taking of any action in reliance on the contents of this message is strictly prohibited. If you have received this message by mistake, please notify us, by replying to the sender, and delete the original message immediately thereafter. Thank you. ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Are you a Help Authoring Trainer or Consultant? Let clients find you at www.HAT.Matrix.com, the searchable HAT database based on Char James-Tanny's HAT Comparison Matrix. Contact [EMAIL PROTECTED] for details. _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
