OK, sure, a signed contract is one way to find out what the customer wants... :-)
Sean and Donna are right: Surveys are often prohibitively expensive. Even when they're not, you wouldn't do a whole survey just to ask about indices -- you'd ask about all kinds of usability and marketing issues. My point was, when a survey is out of reach, aim for a serious discussion of what the users really want, as opposed to what we think is best for them. > -----Original Message----- > From: Bruce Wolf > Sent: Tuesday, December 12, 2006 10:38 AM > To: [email protected] > Subject: Re: [TCP] Indexing > > Dan: When a customer specifies in the RFP that > manuals will be indexed, and that requirement > makes it to the contract, you index the manual. > > > --- Dan Goldstein wrote: > > > > ... If you can, survey your users first... > > This message contains confidential information intended only for the use of the addressee(s). If you are not the addressee, or the person responsible for delivering it to the addressee, you are hereby notified that reading, disseminating, distributing, copying, electronic storing or the taking of any action in reliance on the contents of this message is strictly prohibited. If you have received this message by mistake, please notify us, by replying to the sender, and delete the original message immediately thereafter. Thank you. ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Are you a Help Authoring Trainer or Consultant? Let clients find you at www.HAT.Matrix.com, the searchable HAT database based on Char James-Tanny's HAT Comparison Matrix. Contact [EMAIL PROTECTED] for details. _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
