It is getting better all the time. I talk to them and they are going to know what they are in for and they appreciate that "Up Front" presentation. Those that had illusions have been brought up to speed and they appreciate that too. For those that say "Why so much ?" , I use chassis pieces ( examples ) lying around here and show them what is involved which satisfies a lot of them and most ( not all ) leaves it and the loot ! I used to keep a bare VCR deck to 'show' what is involved when the VCRs was a going deal. The more they "Question me" , the more I feel better as this is a real cash deal for real. I actually get nervous if they do not "Question me" ! Those that did not leave it first time around do , very often , come back with the item more suited for a practical repair. I do not tell them to "Scram" , I explain why all the time. Best: Eugene
Mark Wentowski wrote: > > My customer's who get the coupons have already "proven" themselves by > leaving an estimate fee on another unit. These are the people we want to > come back and use our services. > > As I said. I think it was a great idea! It's the best of both worlds. It's > not a completely free estimate but at the same time it has value to the > customer and shows them that we appreciate their business. > > Heck Eugene, If I were a customer I wouldn't bring anything to you if you > behave towards your customers as you behave on these lists. > > Mark Wentowski > Perry Hill Electronics > 3836 Harrison Rd. > Montgomery AL 36109 > phone: (334)279-5622 > fax: (334)273-9050 > [EMAIL PROTECTED] > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Eugene Spooner > Sent: Saturday, April 03, 2004 3:59 PM > To: ELECTRONICS PROFESSIONALS LIST > Subject: Re: [Techs] LeRoy's demise...was...: Fixed..NAP HD2717C101 > 27B800, no video..(was vertical problem) > > It is kinda like you say "Reasonable Expectations". The > set that gets past my door HAS got to have a deposit or it's > no deal at all and goes back out PDQ. > For me here and don't know what it is in your area ; it is > a "Legal" problem that when it is and legally got rid of it > requires either one of two things - Certified Mail for one > and wait 6 months is the other. So , if I am going to be > bound by that - I WANT SOME LOOT for it all. If I get rid of > it wrongfully ; I may end up paying $100.00 ( Law specifies > minimum value is $100.00 regardless ) for it plus Court > Costs ( $55.00 ) and I am not about to do $155.00 on a set > that won't bring me over $50 profits after all is said and > done. > Effectively for DV sets ; I charge a $20.00 estimate fee > for looking at it. I get $40.00 up front and if they do not > come back for the 'refund' of $20.00 ; I use it up to pay > for the Certified mail and disposal charges. Have started > doing this as to kill Two Birds with one stone. I use the > same Certified Mail to give notice of storage charges of > $2.00 per day beginning the Day after the mailing of this > Certified Mail. This came about because of a Peer of mine > had bitterly complained about the Postal Service taking 3 > MONTHS to deliver a certified mail on a Wide Screen. If he > had that 'storage charges' in the mailing ; would have > collected an additional $180.00 plus the repair bill of > $330.00 on a set that he can sell for $600-$700 easy enough. > Then the Owner can talk to the Postal Service about that.. > Owner came by and ... > As for the "Free Estimate" ; guess I do that and it is > while the Customer is here and I advise him what it might > cost and if he wants more specifics or OK's the repair > guesstimates ; I GET that deposit before I take one screw > out ! This is 'filtering' at the front to get rid of > cheapskates or they are 'not serious'. This has been the > sorest point with me followed by "Long Time" to pick up. NLA > is next. > Best: Eugene > > Mark Wentowski wrote: > > > > Hi Leroy and Jeff. I couldn't agree more. But in our market area and > because > > of our overhead we do charge estimate fees but recently we've printed up > > some "free estimate" coupons. When a customer returns to pick up an > > unrepaired unit we give them a coupon. It is transferable so they can > share > > it with their family or friends. So far it has worked out well and people > > aren't as likely to think that they've been ripped off. > > I thought it was a great idea. > > > > Mark Wentowski > > Perry Hill Electronics > > 3836 Harrison Rd. > > Montgomery AL 36109 > > phone: (334)279-5622 > > fax: (334)273-9050 > > [EMAIL PROTECTED] > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of Intrepid Video > > Support > > Sent: Saturday, April 03, 2004 12:50 PM > > To: ELECTRONICS PROFESSIONALS LIST > > Subject: Re: [Techs] LeRoy's demise...was...: Fixed..NAP HD2717C101 > > 27B800,no video..(was vertical problem) > > > > LeRoy, > > More power to you. No one has any business telling you how to run your > > business and it annoys me when > > other techs tell you NOT to give free estimates, to charge more, etc... > > Some of us have to use some creative selling techniques to bring in more > > business. > > I some times spend 15 minutes encouraging a customer to leave their set. > > When you have nothing to > > repair..you appreciate the ones that will leave their set and agree to a > > reasonable repair bill. > > > > Jeff Dougherty > > Intrepid Video TV/VCR > > 263 S Front St > > Steelton PA 17113 > > fax...717-564-4952 > > www.intrepid-video.com www.tech-repair.net > > > > ----- Original Message ----- > > From: "LeRoy Westlund" <[EMAIL PROTECTED]> > > To: "ELECTRONICS PROFESSIONALS LIST" <[EMAIL PROTECTED]> > > Sent: Saturday, April 03, 2004 11:54 AM > > Subject: [Techs] Re: Fixed..NAP HD2717C101 27B800,no video..(was vertical > > problem) > > > > Hi Mark, and fellow techs. > > I just put FREE ESTIMATES back up on my outside sign,...and I don't want > > anybody to give me any sh*t about it. I've tried it BOTH ways, and I don't > > want to drive anymore of my customers to Wal-Mart any sooner then I have > to. > > A FREE estimate is just THAT,...if they want a more precise > > diagnosis,...then they will still have to pay $1 per inch for the size of > > the screen. $20 for 19", $25 for 25-27", and $35 for 32-40". $50-100 for > > PTVs. > > I will also require the remote control to be brought in, to qualify for > the > > FREE estimate. > > Cause I plan to repair, and sell them as used sets, and nobody wants to > buy > > a used TV with out a remote control. I plan to sell them for 1/2 the price > > that Wal-Mart charges for a new one. After all, the junk they sell is not > > any better then a good used TV, that has been reconditioned properly. Of > > course,...that has to be part of my sales pitch. > > I will have to convence them of that. > > In cases where the set is obviously a junker, I won't even accept it to > > start with. I will give them an unreasonably high estimate, to discourage > > them from even leaving it at my facility. My plan is to get some of the > > BEST, repairable sets, before they junk them to buy new. I am certain that > > there are TOO many 25-35 inch sets, that are being junked, that could be > > fixed and sold at a profet. I am doing this because I am desperate. If I > > had many customers like the good ole days,...I would be more picky, but, > > things are getting scary around here. Dead, dead,...and more dead each day > > that passes. Hope things are better for you guys in your resective areas. > > You might say,...that I am making a final stab at it. Beat Wally World at > > their own game, and undercut them by 50%. HO, ho,.HA, ha, HE, he,..... > > ;-) > > > > LLW > > > > LeRoy Westlund > > Westlund TV & Electronics > > 97 North Main "Where there's a will,... > > Centerfield, UT 84622-0087 There's always a way." > > Ph./Fax 435-528-3822 > > mailto:[EMAIL PROTECTED] > > > > -----Original Message----- > > From: Mark Wentowski <[EMAIL PROTECTED]> > > To: ELECTRONICS PROFESSIONALS LIST <[EMAIL PROTECTED]> > > Date: Friday, April 02, 2004 11:57 PM > > Subject: RE: [Techs] Fixed..NAP HD2717C101 27B800,no video..(was > > verticalprblm) > > > > >Jeff's a damned good tech Leroy. Nobody ever doubted that. > > > > > >What's going on in Utah. Fun fun fun > > > > > >Mark Wentowski > > >Perry Hill Electronics > > >3836 Harrison Rd. > > >Montgomery AL 36109 > > >phone: (334)279-5622 > > >fax: (334)273-9050 > > >[EMAIL PROTECTED] > > > > > >-----Original Message----- > > >From: [EMAIL PROTECTED] > > >[mailto:[EMAIL PROTECTED] Behalf Of LeRoy Westlund > > >Sent: Saturday, April 03, 2004 12:21 AM > > >To: ELECTRONICS PROFESSIONALS LIST > > >Subject: Re: [Techs] Fixed..NAP HD2717C101 27B800,no video..(was > > >verticalprblm) > > > > > > > > >Well,....I'll be damned ! > > >I wish I hadn't thrown mine away already. > > >Jeff,...you are a better tech then me. > > >Congradulations. > > >;-( > > > > > >LLW > > > > > >LeRoy Westlund > > >Westlund TV & Electronics > > >97 North Main "Where there's a will,... > > >Centerfield, UT 84622-0087 There's always a way." > > >Ph./Fax 435-528-3822 > > >mailto:[EMAIL PROTECTED] > > > > > >-----Original Message----- > > >From: Doug Keller <[EMAIL PROTECTED]> > > >To: ELECTRONICS PROFESSIONALS LIST <[EMAIL PROTECTED]> > > >Date: Friday, April 02, 2004 11:11 AM > > >Subject: Re: [Techs] Fixed..NAP HD2717C101 27B800, no video..(was > > >verticalprblm) > > > > > > > > >>Don't applaud,..........throw money!!! > > >> > > >>Doug Keller > > >>Wis-Kel Electronics > > >>101 Freeland Ave. > > >>Terra Alta, WV > > >>USA 26764 > > >>[EMAIL PROTECTED] > > >>[EMAIL PROTECTED] > > >>http://www.tech-assist.org > > >>"Learn from the mistakes of others, because you > > >>won't live long enough to make them all yourself" > > >> > > >> > > >> > > >> > > >> > > >>Intrepid Video Support wrote: > > >> > > >>>Persistence pays off again... > > >>>After spending a lot of time in the vertical section, I came to the > > >conclusion my final fault was not in > > >>>this circuit. It was confusing since removing the vertical connector > for > > >the yoke, I got a horizontal > > >>>line.. > > >>>In my checks of IC271, I found my voltage low on pin 18(s/b 5.1v). > > Lifting > > >the pin and the voltage came > > >>>up. > > >>>On connector J251, I had 1K ohms resistance pin 5 to ground, unsoldered > > >and isolated problem to CRT board > > >>>as other techs had suggested. I thought I ruled the CRT board out as > > shows > > >video on the scope on each IC > > >>>and injected video and the screen lit up. > > >>>Tracing the path back I found the final two video out IC's(that I did > not > > >replace in the beginning) > > >>>actually had pins 5 shorted to ground, lifted to confirm that pins 4,5 > > >were shorted. > > >>>Replaced IC's and screen lit up, though decreased vertical...I put the > > >original EEPROM back in set and > > >>>picture was perfect. > > >>>I appreciate everyone that sent schematics and offered their help. I > > >couldn't have completed this task > > >>>without the help from this list.. > > >>>Thank you. > > >>> > > >>>Jeff Dougherty > > >>>Intrepid Video TV/VCR > > >>>263 S Front St > > >>>Steelton PA 17113 > > >>>fax...717-564-4952 > > >>>www.intrepid-video.com www.tech-repair.net > > >>> > > >>>----- Original Message ----- > > >>>From: "Intrepid Video Support" <[EMAIL PROTECTED]> > > >>>To: "ELECTRONICS PROFESSIONALS LIST" <[EMAIL PROTECTED]> > > >>>Sent: Wednesday, March 31, 2004 1:04 PM > > >>>Subject: [Techs] 2nd REQ... TA...NAP HD2717C101 27B800,no video..(was > > >vertical prblm) > > >>> > > >>> > > >>>Going with a fresh post on this one. I still can't find the problem. > > >>>First thing, I found the resistors and diodes for the 13 (-/+) lines > bad, > > >replaced those and shorted > > >>>vertical IC. > > >>>Then, I had raster that was red with retrace, found the RED video IC > bad > > >on CRT board. Also, R50 > > >>>open..replaced, then back to no video. > > >>>I've tried three more vertical out IC's all OEM and NTE, still no > video. > > >With the NTE in, I get some video > > >>>very top of screen about 1/4 inch across. > > >>>On IC271, 46/47, voltages were about a volt low and wave forms were low > > >p-p, replaced IC..no fix. > > >>>Wave forms in/out of SAW filter are OK. > > >>>On pin 1 over vertical yoke, which comes from pin 5 of vertical wave > form > > >shows about 50 vpp, very high. > > >>>Pin 6,7 of vertical show low pp voltage. > > >>>I've went over and over my traces solder, replace the resistors and > diode > > > > >with OEM numbers, went over the > > >>>CRT board again. > > >>>If I remove the vertical plug, I do get a horizontal line and the power > > >LED flashes. I checked the yoke > > >>>and it is about 1 ohm off from one on another set. > > >>>I have the schematic of this section, but am not sure what is causing > > >these wave forms to vary. > > >>>I put in another Philips IC and the wave forms are even farther off. > > >>>Any other ideas before I scrap this set...I've done many of these B8 > for > > >the same problem and have never > > >>>had this type of trouble, > > >>>Thank you. > > >>> > > >>>Jeff Dougherty > > >>> > > >>> > > >>>_______________________________________________ > > >>>Tech Repair CD...order your just $49.00 plus shipping...One year of > > >updates free. > > >>>www.intrepid-video.com www.tech-repair.net > > >>>Techs mailing list > > >>>[EMAIL PROTECTED] > > >>>http://intrepid-video.com/mailman/listinfo/techs_intrepid-video.com > > >>> > > >>> > > >>> > > >>> > > >>> > > >> > > >>_______________________________________________ > > >>Tech Repair CD...order your just $49.00 plus shipping...One year of > > updates > > >free. > > >>www.intrepid-video.com www.tech-repair.net > > >>Techs mailing list > > >>[EMAIL PROTECTED] > > >>http://intrepid-video.com/mailman/listinfo/techs_intrepid-video.com > > >> > > > > > > > > >_______________________________________________ > > >Tech Repair CD...order your just $49.00 plus shipping...One year of > updates > > >free. > > >www.intrepid-video.com www.tech-repair.net > > >Techs mailing list > > >[EMAIL PROTECTED] > > >http://intrepid-video.com/mailman/listinfo/techs_intrepid-video.com > > > > > > > > > > > >_______________________________________________ > > >Tech Repair CD...order your just $49.00 plus shipping...One year of > updates > > free. > > >www.intrepid-video.com www.tech-repair.net > > >Techs mailing list > > >[EMAIL PROTECTED] > > >http://intrepid-video.com/mailman/listinfo/techs_intrepid-video.com > > > > > > > _______________________________________________ > > Tech Repair CD...order your just $49.00 plus shipping...One year of > updates > > free. > > www.intrepid-video.com www.tech-repair.net > > Techs mailing list > > [EMAIL PROTECTED] > > http://intrepid-video.com/mailman/listinfo/techs_intrepid-video.com > > > > _______________________________________________ > > Tech Repair CD...order your just $49.00 plus shipping...One year of > updates > > free. > > www.intrepid-video.com www.tech-repair.net > > Techs mailing list > > [EMAIL PROTECTED] > > http://intrepid-video.com/mailman/listinfo/techs_intrepid-video.com > > > > _______________________________________________ > > Tech Repair CD...order your just $49.00 plus shipping...One year of > updates free. > > www.intrepid-video.com www.tech-repair.net > > Techs mailing list > > [EMAIL PROTECTED] > > http://intrepid-video.com/mailman/listinfo/techs_intrepid-video.com > > -- > Head Witch Doctor and Chief Bottle Washer > Eugene Spooner , CET , AAS , NP > Eugene's Carry-In TV > 1417 Eastway Drive > Charlotte , NC 28205 > mailto:[EMAIL PROTECTED] > > _______________________________________________ > Tech Repair CD...order your just $49.00 plus shipping...One year of updates > free. > www.intrepid-video.com www.tech-repair.net > Techs mailing list > [EMAIL PROTECTED] > http://intrepid-video.com/mailman/listinfo/techs_intrepid-video.com > > _______________________________________________ > Tech Repair CD...order your just $49.00 plus shipping...One year of updates free. > www.intrepid-video.com www.tech-repair.net > Techs mailing list > [EMAIL PROTECTED] > http://intrepid-video.com/mailman/listinfo/techs_intrepid-video.com -- Head Witch Doctor and Chief Bottle Washer Eugene Spooner , CET , AAS , NP Eugene's Carry-In TV 1417 Eastway Drive Charlotte , NC 28205 mailto:[EMAIL PROTECTED] _______________________________________________ Tech Repair CD...order your just $49.00 plus shipping...One year of updates free. www.intrepid-video.com www.tech-repair.net Techs mailing list [EMAIL PROTECTED] http://intrepid-video.com/mailman/listinfo/techs_intrepid-video.com
