Thanks, Jeff, for your response. And, no, my TV does not have knobs! I meant the items on the screen that have to do with adjusting the color. I bought the set about a year ago.
I think your advice about the cables could be on the mark. Two things happened as a result of my visit to the Sony website: 1. I learned that my set needs a software update. I was on hold for quite a while before the customer service rep came back on the line to tell me that not all TVs with my model number need the update, but according to my serial number, mine does. The update with instructions is being sent to me. Now, how that's gonna work, I don't know. I don't believe the TV has a USB port, but it does have a connection for a computer (in the back, which is most inconvenient), so I can just see having to use my netbook to do the trick. Maybe. I'll also have to buy one of those cables to connect the computer to the TV, which I was going to do anyway, but haven't done yet. 2. A response to my written description of the problem produced what sounds like a form letter from "Harry": Thank you for contacting Sony Support. I'm sorry that the picture is not displayed on the TV screen with correct color. Please follow the steps given below to troubleshoot the issue: 1. Make sure that you have connected the source to the Television properly and securely. 2. Unplug the power cord of the unit from the wall outlet for few minutes, then connect it to a different wall outlet and check the operation. 3. Connect the video source to a different input on the Television and check the operation. 4. Connect a different video source to the Television and check the operation. 5. Replace the connecting cable and check the operation. 6. Reset the TV to factory settings. To reset your TV to factory settings, turn the TV ON. Then, while pressing the UP arrow button on the remote control, press the POWER button on the TV. The TV will turn itself OFF then back ON. If the issue persists after following all the steps, service will be required. You can find repair information and initiate the service at: http://eservice.sony.com Thank you for being a valued Sony Customer. The Sony Email Response Team C6LR Harry So, I will be following Harry's instructions in the near future, but probably not until the software update arrives. BTW, I agree with you about Sony products. Their reliability really doesn't live up to their reputation. The only thing that I think Sony does better than any other manufacturer is sound. I've yet to encounter better audio quality in competing products. Thanks again for your help. Melissa -----Original Message----- From: TVEngineer5 [mailto:[email protected]] Sent: Wednesday, December 02, 2009 8:50 AM To: TVorNotTV Subject: [TV orNotTV] Re: Sony Bravia and ABC Melissa, if your tv has knobs, it is old! lol You just need new cables from your cable box to your set. I am assuming you are running component video lines, and with those colors missing, i believe the "B" line is the offending cable. Please do not waste a huge amount of money on new cables. Bigger is not better...well, er, uh...in this case anyway. A cable is a cable is a cable. Believe it or not, every speaker on my 1500 watt surround sound system is nothing more than cat5 computer cable, and you can hear the sound 2 blocks away...just ask my brother. If shopping for a new TV set, I agree avoiding the Sony is a good idea. My personal recommendation is the Visio products. Affordable and they work very well. On the cheaper side, Sanyo makes a very nice product as well. In my mind, Mitsubishi has the superior video quality, but they are very pricey. And hopefully it goes without saying that video, just like audio, is all subjective. So buy what you like and are comfortable with. Please avoid Mitsubishi DLP products at all cost though. Total crap. Jeff On Dec 1, 1:03 pm, "Pollak, Melissa F." <[email protected]> wrote: > Because I also own a Sony Bravia TV, I, too, have been following this > thread with interest. > > I've got a problem with the color on my set. It happened a few months > ago, and no jiggling of the controls on my part seems to fix it. I no > longer have the colors yellow and purple, for example, and other colors > may be distorted. It's only the feed through the cable box. The feed > through my VCR/DVD player shows the correct colors (although everyone > looks a little fatter on that feed). > > I've been so busy, the problem hasn't become a priority, meaning I > haven't taken the time to do anything about it. I've been planning to > get to it after the first of the year, but now I think I'll report it to > customer service on the Sony website (I looked up its model and serial > number last night) and see what answer I get back. > > So, thanks from me, too, Jeff for joining this thread. > > Melissa > > -----Original Message----- > From: Karla Robinson [mailto:[email protected]] > Sent: Monday, November 30, 2009 9:42 PM > To: [email protected] > Subject: RE: [TV orNotTV] Re: Sony Bravia and ABC > > Welcome, Jeff, and thanks for all your help to members of the group. > I've been following this thread with interest because we are in the > market for a new TV; Sony Bravia models are now off the short list.... > > Karla Robinson > > -----Original Message----- > From: TVEngineer5 [mailto:[email protected]] > Sent: Monday, November 30, 2009 8:10 PM > To: TVorNotTV > Subject: [TV orNotTV] Re: Sony Bravia and ABC > > hello all. i joined this happy little group because, well, i don't know > why...other than curiosity. i am kevin's brother as indicated above. > and yes, i am the nicer one! > > did this problem just start? is it a brand new sony,or an older one? > > one last thing to try...unplug the tv set from the power source, and > also disconnect the antenna. wait 5 minutes. now plug the tv back in, > but not the antenna. turn on the tv and do an initial set-up performing > a channel scan. when that is complete, your set will be reset to > factory null. plug the antenna back in and run a channel scan one more > time. if you are still having problems, well, we just did all you can > do without further information. > > my working theory is that something called their PSIP stream corrupted > temporarily, and your tuner got confused, and remained confused. i have > had this happen with my own system where i work. > > good luck, > > jeff > > -- > TV or Not TV .... The Smartest (TV) People! > You received this message because you are subscribed to the Google > Groups "TV or Not TV" group. > To post to this group, send email to [email protected] To > unsubscribe from this group, send email to > [email protected] > For more options, visit this group > athttp://groups.google.com/group/tvornottv?hl=en -- TV or Not TV .... The Smartest (TV) People! You received this message because you are subscribed to the Google Groups "TV or Not TV" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/tvornottv?hl=en -- TV or Not TV .... The Smartest (TV) People! You received this message because you are subscribed to the Google Groups "TV or Not TV" group. 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