Tony Gravagno wrote:
One of my client/colleagues (I believe he'll see this and comment) has
collection agencies as his clients. They have check scanners to scan
checks which are sent in by debtors. The BASIC application that he
maintains uses AccuTerm to call a program that I wrote which drives the
scanner and related activity. The app provides a filename to my program,
the scan is done, the front/back images are captured and saved to the
path/filenames (a network server) provided from the app, the MICR code is
scanned off of the check and returned back to the app through the AccuTerm
interface.
It sounds like you want the same sort of interface for your call handling
software, and instead of sending MICR data you want to receive a phone
number and/or caller-keyed account number. The call center software must
have some sort of mechanism for providing this data to an external
application. Chances are they write to a Windows/DOS file or they have an
ActiveX control or .NET control into which you can hook some code. If you
can tell us exactly what interfaces are available someone here (I'll
volunteer) will be able to suggest an exact path from that software into
yours (and back?).
The two applications we've begun looking at so far are Vertical's
Televantage:
http://www.vertical.com/products-tv.html
and Frontrange's IP Contact Center:
http://www.frontrange.com/ProductsSolutions/Detail.aspx?id=30
I don't yet know what integration tools they offer beyond doing screen
pops of other GUI software like CRM tools.
-John
--
John Hester
System & Network Administrator
Momentum Group Inc.
(949) 833-8886 x623
http://memosamples.com
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