We are constantly striving to improve the maintenance renewal process. We
acknowledge that with the multiple buy-outs in a few short years, things
got pretty out of whack. We are getting close. We've implemented a new
database and are cleansing and recapturing all records and putting
processes in place to address all of these issues.

Isn't there a separate list server for whining?  :-)

Wally Terhune
Manager - U2 Advanced Technical Support
IBM Data Management Solutions
Tel: 303.294.4866             Fax: 303.294.4832
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