If it makes you guys feel better, here's proof we also do get these packing peanuts. Here's our very own Matt Baer after getting some sample products at his house :)
https://youtu.be/tepP-FEhHNk On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy <[email protected]> wrote: > Yes! Nobody likes those peanuts :) > > On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users < > [email protected]> wrote: > >> It may say that...but definitely won't be ;) I have sent an email to RMA >> team to discontinue the peanuts ASAP. >> >> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman < >> [email protected]> wrote: >> >>> The RMA notice going out, I believe, does warn it may be turned down. >>> It has been a while since I've done an RMA to be honest. >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users < >>> [email protected]> wrote: >>> >>>> Message received loud and clear! ;) Will get this transitioned. >>>> >>>> FYI - We will not turn down your RMA for using peanuts. Like I said, I >>>> think we try and be very accommodating with the RMA's. Let us know if >>>> there are issues you are facing. >>>> >>>> Thanks, >>>> Ben >>>> >>>> On Wed, Aug 10, 2016 at 11:44 AM, RickG <[email protected]> wrote: >>>> >>>>> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts! >>>>> >>>>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users < >>>>> [email protected]> wrote: >>>>> >>>>>> I am not a fan of the packing peanuts either ;) We will find better >>>>>> solution here. >>>>>> >>>>>> Thanks, >>>>>> Ben >>>>>> >>>>>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers < >>>>>> [email protected]> wrote: >>>>>> >>>>>>> I have zero problems with RMA at ubnt, im not sure what happen but i >>>>>>> cant remember one time i have had problem getting a warranty swap >>>>>>> completed. >>>>>>> >>>>>>> I do on the other hand think its funny that they don't want you to >>>>>>> send your product back in packing peanuts but turn around send the >>>>>>> product >>>>>>> back to you in packing peanuts. >>>>>>> >>>>>>> I have hate for packing peanuts. >>>>>>> >>>>>>> Shawn C. Peppers >>>>>>> Video Direct Satellite & Entertainment >>>>>>> 866-680-8433 Toll Free >>>>>>> 480-287-9960 Fax >>>>>>> http://www.video-direct.tv >>>>>>> >>>>>>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>> Hi Jan - >>>>>>> >>>>>>> Can you send me some examples of this? This should not be >>>>>>> happening. We make it a point to have the RMA process be as smooth as >>>>>>> possible, so if this is not happening, please send to me off-list and >>>>>>> will >>>>>>> look into this and have it improved. >>>>>>> >>>>>>> Thanks, >>>>>>> Ben >>>>>>> >>>>>>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>>> Our local supply chain is 2 days away, even when paying for next >>>>>>>> day it still takes 2. We don't use Amazon except for emergencies and >>>>>>>> since >>>>>>>> most of the supply chains I've used in the past use a ubnt warehouse >>>>>>>> which >>>>>>>> then sends out 6 or more months old product. Stuff we use a lot of, I >>>>>>>> have >>>>>>>> to keep in stock. You can't expect customers to have to wait for >>>>>>>> service, >>>>>>>> not tolerable. The RMA that didn't happen had a test date of February >>>>>>>> 2016, unit tossed into recycle bin. >>>>>>>> >>>>>>>> Jan V >>>>>>>> >>>>>>>> On 08/10/2016 04:14 AM, Tim wrote: >>>>>>>> >>>>>>>> Off topic a bit: >>>>>>>> >>>>>>>> We purchase from a local supply house. >>>>>>>> Provides a local inventory for us. >>>>>>>> >>>>>>>> Do not favor Amazon approach. >>>>>>>> >>>>>>>> You pay a small premium but the benefits are great in supporting a >>>>>>>> local supply chain that is willing to work with you. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *Sent from my Verizon Wireless 4G LTE DROID* >>>>>>>> >>>>>>>> >>>>>>>> Jan-OOLLC <[email protected]> <[email protected]> >>>>>>>> wrote: >>>>>>>> >>>>>>>> I think I'll not bother with RMA as ubnt requires too much BS to >>>>>>>> jump through. Had an airrouter HP fail same day installed and >>>>>>>> description >>>>>>>> of failure was not adequate enough for them ( burned-up, too hot to >>>>>>>> touch, >>>>>>>> not working). I'm a one man show and don't have hours of free time to >>>>>>>> satisfy them. For stuff under $70 it's not worth my time to spend >>>>>>>> additional hours jumping through hoops after already spending money on >>>>>>>> truck rolls. They know I'm a wisp with spare parts in a stockroom and >>>>>>>> yet >>>>>>>> they treat me like a onetime user with nothing better to do than game >>>>>>>> them. I would go to a new vendor if it would be worth the cost and >>>>>>>> effort. It's not worth the aggravation >>>>>>>> >>>>>>>> Jan V >>>>>>>> >>>>>>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: >>>>>>>> >>>>>>>> >>>>>>>> So we were all over this prism line before it was really the prism >>>>>>>> line (mainly cause i've been drooling since seeing the prism demo in >>>>>>>> vegas >>>>>>>> last year) we had purchased several AC radios (and a few AC light >>>>>>>> radios) >>>>>>>> to test with. Had a hard time finding them around may - so i actually >>>>>>>> tried Amazon. >>>>>>>> >>>>>>>> Found several there - but apparently they were older units. >>>>>>>> >>>>>>>> We attempted to install one but it had the "flash memory failure" >>>>>>>> the day we got it out of the box. >>>>>>>> >>>>>>>> Attempted to RMA it - the date code was so old they denied the RMA. >>>>>>>> >>>>>>>> So I looked up our amazon receipt, resubmitted the RMA (again - >>>>>>>> purchased from Amazon in like May) - and attached the invoice with the >>>>>>>> RMA >>>>>>>> submission. >>>>>>>> >>>>>>>> UBNT approved the RMA. >>>>>>>> >>>>>>>> I know I've seen complaints about "shelf life" of ubnt gear in the >>>>>>>> past and denied RMA's. I don't think I've submitted an RMA in quite >>>>>>>> some >>>>>>>> time since all of that. Happy to see UBNT heard us and addressed that. >>>>>>>> >>>>>>>> Long live UBNT! >>>>>>>> >>>>>>>> Thanks >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> Ubnt_users mailing >>>>>>>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> Ubnt_users mailing >>>>>>>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> Ubnt_users mailing list >>>>>>>> [email protected] >>>>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>> >>>>>>>> >>>>>>> _______________________________________________ >>>>>>> Ubnt_users mailing list >>>>>>> [email protected] >>>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>> >>>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Ubnt_users mailing list >>>>>> [email protected] >>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>> >>>>>> >>>>> >>>>> >>>>> -- >>>>> -RickG KyWiFi >>>>> >>>> >>>> >>>> _______________________________________________ >>>> Ubnt_users mailing list >>>> [email protected] >>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>> >>>> >>> >> >> _______________________________________________ >> Ubnt_users mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> >
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