Did he get the units from Ubnt distribution?
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users < [email protected]> wrote: > If it makes you guys feel better, here's proof we also do get these > packing peanuts. Here's our very own Matt Baer after getting some sample > products at his house :) > > https://youtu.be/tepP-FEhHNk > > On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy <[email protected]> wrote: > >> Yes! Nobody likes those peanuts :) >> >> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users < >> [email protected]> wrote: >> >>> It may say that...but definitely won't be ;) I have sent an email to >>> RMA team to discontinue the peanuts ASAP. >>> >>> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman < >>> [email protected]> wrote: >>> >>>> The RMA notice going out, I believe, does warn it may be turned down. >>>> It has been a while since I've done an RMA to be honest. >>>> >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 >>>> Direct: 937-552-2343 >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users < >>>> [email protected]> wrote: >>>> >>>>> Message received loud and clear! ;) Will get this transitioned. >>>>> >>>>> FYI - We will not turn down your RMA for using peanuts. Like I said, >>>>> I think we try and be very accommodating with the RMA's. Let us know if >>>>> there are issues you are facing. >>>>> >>>>> Thanks, >>>>> Ben >>>>> >>>>> On Wed, Aug 10, 2016 at 11:44 AM, RickG <[email protected]> wrote: >>>>> >>>>>> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts! >>>>>> >>>>>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users < >>>>>> [email protected]> wrote: >>>>>> >>>>>>> I am not a fan of the packing peanuts either ;) We will find better >>>>>>> solution here. >>>>>>> >>>>>>> Thanks, >>>>>>> Ben >>>>>>> >>>>>>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>>> I have zero problems with RMA at ubnt, im not sure what happen but >>>>>>>> i cant remember one time i have had problem getting a warranty swap >>>>>>>> completed. >>>>>>>> >>>>>>>> I do on the other hand think its funny that they don't want you to >>>>>>>> send your product back in packing peanuts but turn around send the >>>>>>>> product >>>>>>>> back to you in packing peanuts. >>>>>>>> >>>>>>>> I have hate for packing peanuts. >>>>>>>> >>>>>>>> Shawn C. Peppers >>>>>>>> Video Direct Satellite & Entertainment >>>>>>>> 866-680-8433 Toll Free >>>>>>>> 480-287-9960 Fax >>>>>>>> http://www.video-direct.tv >>>>>>>> >>>>>>>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users < >>>>>>>> [email protected]> wrote: >>>>>>>> >>>>>>>> Hi Jan - >>>>>>>> >>>>>>>> Can you send me some examples of this? This should not be >>>>>>>> happening. We make it a point to have the RMA process be as smooth as >>>>>>>> possible, so if this is not happening, please send to me off-list and >>>>>>>> will >>>>>>>> look into this and have it improved. >>>>>>>> >>>>>>>> Thanks, >>>>>>>> Ben >>>>>>>> >>>>>>>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC < >>>>>>>> [email protected]> wrote: >>>>>>>> >>>>>>>>> Our local supply chain is 2 days away, even when paying for next >>>>>>>>> day it still takes 2. We don't use Amazon except for emergencies and >>>>>>>>> since >>>>>>>>> most of the supply chains I've used in the past use a ubnt warehouse >>>>>>>>> which >>>>>>>>> then sends out 6 or more months old product. Stuff we use a lot of, >>>>>>>>> I have >>>>>>>>> to keep in stock. You can't expect customers to have to wait for >>>>>>>>> service, >>>>>>>>> not tolerable. The RMA that didn't happen had a test date of February >>>>>>>>> 2016, unit tossed into recycle bin. >>>>>>>>> >>>>>>>>> Jan V >>>>>>>>> >>>>>>>>> On 08/10/2016 04:14 AM, Tim wrote: >>>>>>>>> >>>>>>>>> Off topic a bit: >>>>>>>>> >>>>>>>>> We purchase from a local supply house. >>>>>>>>> Provides a local inventory for us. >>>>>>>>> >>>>>>>>> Do not favor Amazon approach. >>>>>>>>> >>>>>>>>> You pay a small premium but the benefits are great in supporting a >>>>>>>>> local supply chain that is willing to work with you. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> *Sent from my Verizon Wireless 4G LTE DROID* >>>>>>>>> >>>>>>>>> >>>>>>>>> Jan-OOLLC <[email protected]> >>>>>>>>> <[email protected]> wrote: >>>>>>>>> >>>>>>>>> I think I'll not bother with RMA as ubnt requires too much BS to >>>>>>>>> jump through. Had an airrouter HP fail same day installed and >>>>>>>>> description >>>>>>>>> of failure was not adequate enough for them ( burned-up, too hot to >>>>>>>>> touch, >>>>>>>>> not working). I'm a one man show and don't have hours of free time to >>>>>>>>> satisfy them. For stuff under $70 it's not worth my time to spend >>>>>>>>> additional hours jumping through hoops after already spending money on >>>>>>>>> truck rolls. They know I'm a wisp with spare parts in a stockroom >>>>>>>>> and yet >>>>>>>>> they treat me like a onetime user with nothing better to do than game >>>>>>>>> them. I would go to a new vendor if it would be worth the cost and >>>>>>>>> effort. It's not worth the aggravation >>>>>>>>> >>>>>>>>> Jan V >>>>>>>>> >>>>>>>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: >>>>>>>>> >>>>>>>>> >>>>>>>>> So we were all over this prism line before it was really the prism >>>>>>>>> line (mainly cause i've been drooling since seeing the prism demo in >>>>>>>>> vegas >>>>>>>>> last year) we had purchased several AC radios (and a few AC light >>>>>>>>> radios) >>>>>>>>> to test with. Had a hard time finding them around may - so i >>>>>>>>> actually >>>>>>>>> tried Amazon. >>>>>>>>> >>>>>>>>> Found several there - but apparently they were older units. >>>>>>>>> >>>>>>>>> We attempted to install one but it had the "flash memory failure" >>>>>>>>> the day we got it out of the box. >>>>>>>>> >>>>>>>>> Attempted to RMA it - the date code was so old they denied the RMA. >>>>>>>>> >>>>>>>>> So I looked up our amazon receipt, resubmitted the RMA (again - >>>>>>>>> purchased from Amazon in like May) - and attached the invoice with >>>>>>>>> the RMA >>>>>>>>> submission. >>>>>>>>> >>>>>>>>> UBNT approved the RMA. >>>>>>>>> >>>>>>>>> I know I've seen complaints about "shelf life" of ubnt gear in the >>>>>>>>> past and denied RMA's. I don't think I've submitted an RMA in quite >>>>>>>>> some >>>>>>>>> time since all of that. Happy to see UBNT heard us and addressed >>>>>>>>> that. >>>>>>>>> >>>>>>>>> Long live UBNT! >>>>>>>>> >>>>>>>>> Thanks >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> _______________________________________________ >>>>>>>>> Ubnt_users mailing >>>>>>>>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> _______________________________________________ >>>>>>>>> Ubnt_users mailing >>>>>>>>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> _______________________________________________ >>>>>>>>> Ubnt_users mailing list >>>>>>>>> [email protected] >>>>>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>>> >>>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> Ubnt_users mailing list >>>>>>>> [email protected] >>>>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> Ubnt_users mailing list >>>>>>> [email protected] >>>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> -RickG KyWiFi >>>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Ubnt_users mailing list >>>>> [email protected] >>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>> >>>>> >>>> >>> >>> _______________________________________________ >>> Ubnt_users mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>> >>> >> > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users > >
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