Hi Jan - Thanks for the feedback.
What number are you calling? Any idea who you talked to? RMA requests are handled online and are pretty painless ;) Sounds like you spoke with someone outside of Ubiquiti since all support is handled online. Thanks, Ben On Thu, Aug 11, 2016 at 11:51 AM, Jan-OOLLC <[email protected]> wrote: > The rma conversation was via phone, a few weeks ago. I don't have any > records of it as I don't record conversations. The item was purchased via > Invictus, a supplier here in Oregon and shipped from a warehouse in > Nevada. I felt the revelation of my experience was relevant to the > conversation topic of RMA requests. I didn't include the number of times > I've had new to me products with old date codes that have also failed. I > had a Rocket that died on me, but it's date code was a couple months older > than a year. The unit had been deployed for only a month when it died. > When I called for an RMA, ubnt denied the request. It's not worth the > trouble, time and aggravation of dealing with ubnt over warranty issues and > this was the point I was trying to convey. > > Jan Van Kort > > Manager: Oregon Online, LLC > > PO Box 71, Coquille, OR 97423 > > Office: 541-435-0509, Cell: 541-404-7001 > > > > On 08/10/2016 09:24 AM, Ben Moore via Ubnt_users wrote: > > Hi Jan - > > Can you send me some examples of this? This should not be happening. We > make it a point to have the RMA process be as smooth as possible, so if > this is not happening, please send to me off-list and will look into this > and have it improved. > > Thanks, > Ben > > On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <[email protected]> > wrote: > >> Our local supply chain is 2 days away, even when paying for next day it >> still takes 2. We don't use Amazon except for emergencies and since most >> of the supply chains I've used in the past use a ubnt warehouse which then >> sends out 6 or more months old product. Stuff we use a lot of, I have to >> keep in stock. You can't expect customers to have to wait for service, not >> tolerable. The RMA that didn't happen had a test date of February 2016, >> unit tossed into recycle bin. >> >> Jan V >> >> On 08/10/2016 04:14 AM, Tim wrote: >> >> Off topic a bit: >> >> We purchase from a local supply house. >> Provides a local inventory for us. >> >> Do not favor Amazon approach. >> >> You pay a small premium but the benefits are great in supporting a local >> supply chain that is willing to work with you. >> >> >> >> *Sent from my Verizon Wireless 4G LTE DROID* >> >> >> Jan-OOLLC <[email protected]> <[email protected]> >> wrote: >> >> I think I'll not bother with RMA as ubnt requires too much BS to jump >> through. Had an airrouter HP fail same day installed and description of >> failure was not adequate enough for them ( burned-up, too hot to touch, not >> working). I'm a one man show and don't have hours of free time to satisfy >> them. For stuff under $70 it's not worth my time to spend additional hours >> jumping through hoops after already spending money on truck rolls. They >> know I'm a wisp with spare parts in a stockroom and yet they treat me like >> a onetime user with nothing better to do than game them. I would go to a >> new vendor if it would be worth the cost and effort. It's not worth the >> aggravation >> >> Jan V >> >> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: >> >> >> So we were all over this prism line before it was really the prism line >> (mainly cause i've been drooling since seeing the prism demo in vegas last >> year) we had purchased several AC radios (and a few AC light radios) to >> test with. Had a hard time finding them around may - so i actually tried >> Amazon. >> >> Found several there - but apparently they were older units. >> >> We attempted to install one but it had the "flash memory failure" the day >> we got it out of the box. >> >> Attempted to RMA it - the date code was so old they denied the RMA. >> >> So I looked up our amazon receipt, resubmitted the RMA (again - purchased >> from Amazon in like May) - and attached the invoice with the RMA submission. >> >> UBNT approved the RMA. >> >> I know I've seen complaints about "shelf life" of ubnt gear in the past >> and denied RMA's. I don't think I've submitted an RMA in quite some time >> since all of that. Happy to see UBNT heard us and addressed that. >> >> Long live UBNT! >> >> Thanks >> >> >> >> >> _______________________________________________ >> Ubnt_users mailing >> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> _______________________________________________ >> Ubnt_users mailing >> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> _______________________________________________ Ubnt_users mailing list >> [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users > > _______________________________________________ > Ubnt_users mailing > [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users > >
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