The rma conversation was via phone, a few weeks ago. I don't have any
records of it as I don't record conversations. The item was purchased
via Invictus, a supplier here in Oregon and shipped from a warehouse in
Nevada. I felt the revelation of my experience was relevant to the
conversation topic of RMA requests. I didn't include the number of
times I've had new to me products with old date codes that have also
failed. I had a Rocket that died on me, but it's date code was a couple
months older than a year. The unit had been deployed for only a month
when it died. When I called for an RMA, ubnt denied the request. It's
not worth the trouble, time and aggravation of dealing with ubnt over
warranty issues and this was the point I was trying to convey.
Jan Van Kort
Manager: Oregon Online, LLC
PO Box 71, Coquille, OR 97423
Office: 541-435-0509, Cell: 541-404-7001
On 08/10/2016 09:24 AM, Ben Moore via Ubnt_users wrote:
Hi Jan -
Can you send me some examples of this? This should not be happening.
We make it a point to have the RMA process be as smooth as possible,
so if this is not happening, please send to me off-list and will look
into this and have it improved.
Thanks,
Ben
On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC
<j.vank...@oregononline.net <mailto:j.vank...@oregononline.net>> wrote:
Our local supply chain is 2 days away, even when paying for next
day it still takes 2. We don't use Amazon except for emergencies
and since most of the supply chains I've used in the past use a
ubnt warehouse which then sends out 6 or more months old product.
Stuff we use a lot of, I have to keep in stock. You can't expect
customers to have to wait for service, not tolerable. The RMA that
didn't happen had a test date of February 2016, unit tossed into
recycle bin.
Jan V
On 08/10/2016 04:14 AM, Tim wrote:
Off topic a bit:
We purchase from a local supply house.
Provides a local inventory for us.
Do not favor Amazon approach.
You pay a small premium but the benefits are great in supporting
a local supply chain that is willing to work with you.
/Sent from my Verizon Wireless 4G LTE DROID/
Jan-OOLLC <j.vank...@oregononline.net>
<mailto:j.vank...@oregononline.net> wrote:
I think I'll not bother with RMA as ubnt requires too much BS to
jump through. Had an airrouter HP fail same day installed and
description of failure was not adequate enough for them (
burned-up, too hot to touch, not working). I'm a one man show
and don't have hours of free time to satisfy them. For stuff
under $70 it's not worth my time to spend additional hours
jumping through hoops after already spending money on truck
rolls. They know I'm a wisp with spare parts in a stockroom and
yet they treat me like a onetime user with nothing better to do
than game them. I would go to a new vendor if it would be worth
the cost and effort. It's not worth the aggravation
Jan V
On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
So we were all over this prism line before it was really the
prism line (mainly cause i've been drooling since seeing the
prism demo in vegas last year) we had purchased several AC
radios (and a few AC light radios) to test with. Had a hard
time finding them around may - so i actually tried Amazon.
Found several there - but apparently they were older units.
We attempted to install one but it had the "flash memory
failure" the day we got it out of the box.
Attempted to RMA it - the date code was so old they denied the RMA.
So I looked up our amazon receipt, resubmitted the RMA (again -
purchased from Amazon in like May) - and attached the invoice
with the RMA submission.
UBNT approved the RMA.
I know I've seen complaints about "shelf life" of ubnt gear in
the past and denied RMA's. I don't think I've submitted an RMA
in quite some time since all of that. Happy to see UBNT heard
us and addressed that.
Long live UBNT!
Thanks
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