I think anyone who HASN'T been there is in a special place. I mean, I think we've all been there. I know personally it brought back some very unpleasant memories of doing that at least twice....
----- Original Message ----- From: Joe Novak To: Ubiquiti Users Group Sent: Thursday, August 11, 2016 9:24 AM Subject: Re: [Ubnt_users] kudos to ubnt - rma oh that video is gold. that is too funny. On Thu, Aug 11, 2016 at 8:40 AM, Josh Luthman <[email protected]> wrote: Did he get the units from Ubnt distribution? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users <[email protected]> wrote: If it makes you guys feel better, here's proof we also do get these packing peanuts. Here's our very own Matt Baer after getting some sample products at his house :) https://youtu.be/tepP-FEhHNk On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy <[email protected]> wrote: Yes! Nobody likes those peanuts :) On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <[email protected]> wrote: It may say that...but definitely won't be ;) I have sent an email to RMA team to discontinue the peanuts ASAP. On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <[email protected]> wrote: The RMA notice going out, I believe, does warn it may be turned down. It has been a while since I've done an RMA to be honest. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <[email protected]> wrote: Message received loud and clear! ;) Will get this transitioned. FYI - We will not turn down your RMA for using peanuts. Like I said, I think we try and be very accommodating with the RMA's. Let us know if there are issues you are facing. Thanks, Ben On Wed, Aug 10, 2016 at 11:44 AM, RickG <[email protected]> wrote: +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts! On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <[email protected]> wrote: I am not a fan of the packing peanuts either ;) We will find better solution here. Thanks, Ben On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <[email protected]> wrote: I have zero problems with RMA at ubnt, im not sure what happen but i cant remember one time i have had problem getting a warranty swap completed. I do on the other hand think its funny that they don't want you to send your product back in packing peanuts but turn around send the product back to you in packing peanuts. I have hate for packing peanuts. Shawn C. Peppers Video Direct Satellite & Entertainment 866-680-8433 Toll Free 480-287-9960 Fax http://www.video-direct.tv On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <[email protected]> wrote: Hi Jan - Can you send me some examples of this? This should not be happening. We make it a point to have the RMA process be as smooth as possible, so if this is not happening, please send to me off-list and will look into this and have it improved. Thanks, Ben On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <[email protected]> wrote: Our local supply chain is 2 days away, even when paying for next day it still takes 2. We don't use Amazon except for emergencies and since most of the supply chains I've used in the past use a ubnt warehouse which then sends out 6 or more months old product. Stuff we use a lot of, I have to keep in stock. You can't expect customers to have to wait for service, not tolerable. The RMA that didn't happen had a test date of February 2016, unit tossed into recycle bin. Jan V On 08/10/2016 04:14 AM, Tim wrote: Off topic a bit: We purchase from a local supply house. Provides a local inventory for us. Do not favor Amazon approach. You pay a small premium but the benefits are great in supporting a local supply chain that is willing to work with you. Sent from my Verizon Wireless 4G LTE DROID Jan-OOLLC <[email protected]> wrote: I think I'll not bother with RMA as ubnt requires too much BS to jump through. Had an airrouter HP fail same day installed and description of failure was not adequate enough for them ( burned-up, too hot to touch, not working). I'm a one man show and don't have hours of free time to satisfy them. For stuff under $70 it's not worth my time to spend additional hours jumping through hoops after already spending money on truck rolls. They know I'm a wisp with spare parts in a stockroom and yet they treat me like a onetime user with nothing better to do than game them. I would go to a new vendor if it would be worth the cost and effort. It's not worth the aggravation Jan V On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: So we were all over this prism line before it was really the prism line (mainly cause i've been drooling since seeing the prism demo in vegas last year) we had purchased several AC radios (and a few AC light radios) to test with. Had a hard time finding them around may - so i actually tried Amazon. Found several there - but apparently they were older units. We attempted to install one but it had the "flash memory failure" the day we got it out of the box. Attempted to RMA it - the date code was so old they denied the RMA. So I looked up our amazon receipt, resubmitted the RMA (again - purchased from Amazon in like May) - and attached the invoice with the RMA submission. UBNT approved the RMA. I know I've seen complaints about "shelf life" of ubnt gear in the past and denied RMA's. I don't think I've submitted an RMA in quite some time since all of that. Happy to see UBNT heard us and addressed that. Long live UBNT! Thanks _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users -- -RickG KyWiFi _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users ------------------------------------------------------------------------------ _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users
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