Friggin garbage guys opened the bag to see if it was garbage and left
it open for the wind to take them. I'm STILL mowing them up.
On Aug 11, 2016 9:25 AM, "Joe Novak" <[email protected]
<mailto:[email protected]>> wrote:
oh that video is gold.
that is too funny.
On Thu, Aug 11, 2016 at 8:40 AM, Josh Luthman
<[email protected] <mailto:[email protected]>>
wrote:
Did he get the units from Ubnt distribution?
Josh Luthman
Office: 937-552-2340 <tel:937-552-2340>
Direct: 937-552-2343 <tel:937-552-2343>
1100 Wayne St
Suite 1337
Troy, OH 45373
On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users
<[email protected] <mailto:[email protected]>> wrote:
If it makes you guys feel better, here's proof we also do
get these packing peanuts. Here's our very own Matt Baer
after getting some sample products at his house :)
https://youtu.be/tepP-FEhHNk
On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy <[email protected]
<mailto:[email protected]>> wrote:
Yes! Nobody likes those peanuts :)
On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via
Ubnt_users <[email protected]
<mailto:[email protected]>> wrote:
It may say that...but definitely won't be ;) I
have sent an email to RMA team to discontinue the
peanuts ASAP.
On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman
<[email protected]
<mailto:[email protected]>> wrote:
The RMA notice going out, I believe, does warn
it may be turned down. It has been a while
since I've done an RMA to be honest.
Josh Luthman
Office: 937-552-2340 <tel:937-552-2340>
Direct: 937-552-2343 <tel:937-552-2343>
1100 Wayne St
Suite 1337
Troy, OH 45373
On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via
Ubnt_users <[email protected]
<mailto:[email protected]>> wrote:
Message received loud and clear! ;) Will
get this transitioned.
FYI - We will not turn down your RMA for
using peanuts. Like I said, I think we
try and be very accommodating with the
RMA's. Let us know if there are issues
you are facing.
Thanks,
Ben
On Wed, Aug 10, 2016 at 11:44 AM, RickG
<[email protected]
<mailto:[email protected]>> wrote:
+1 Ben! What's funny is UBNT requests
we not send RMA's with peanuts!
On Wed, Aug 10, 2016 at 12:43 PM, Ben
Moore via Ubnt_users
<[email protected]
<mailto:[email protected]>> wrote:
I am not a fan of the packing
peanuts either ;) We will find
better solution here.
Thanks,
Ben
On Wed, Aug 10, 2016 at 10:37 AM,
Shawn C. Peppers
<[email protected]
<mailto:[email protected]>>
wrote:
I have zero problems with RMA
at ubnt, im not sure what
happen but i cant remember one
time i have had problem
getting a warranty swap
completed.
I do on the other hand think
its funny that they don't want
you to send your product back
in packing peanuts but turn
around send the product back
to you in packing peanuts.
I have hate for packing peanuts.
Shawn C. Peppers
Video Direct Satellite &
Entertainment
866-680-8433
<tel:866-680-8433> Toll Free
480-287-9960
<tel:480-287-9960> Fax
http://www.video-direct.tv
On Aug 10, 2016, at 11:24 AM,
Ben Moore via Ubnt_users
<[email protected]
<mailto:[email protected]>>
wrote:
Hi Jan -
Can you send me some examples
of this? This should not be
happening. We make it a
point to have the RMA process
be as smooth as possible, so
if this is not happening,
please send to me off-list
and will look into this and
have it improved.
Thanks,
Ben
On Wed, Aug 10, 2016 at 10:01
AM, Jan-OOLLC
<[email protected]
<mailto:[email protected]>>
wrote:
Our local supply chain is
2 days away, even when
paying for next day it
still takes 2. We don't
use Amazon except for
emergencies and since
most of the supply chains
I've used in the past use
a ubnt warehouse which
then sends out 6 or more
months old product. Stuff
we use a lot of, I have
to keep in stock. You
can't expect customers to
have to wait for service,
not tolerable. The RMA
that didn't happen had a
test date of February
2016, unit tossed into
recycle bin.
Jan V
On 08/10/2016 04:14 AM,
Tim wrote:
Off topic a bit:
We purchase from a local
supply house.
Provides a local
inventory for us.
Do not favor Amazon
approach.
You pay a small premium
but the benefits are
great in supporting a
local supply chain that
is willing to work with you.
/Sent from my Verizon
Wireless 4G LTE DROID/
Jan-OOLLC
<[email protected]>
<mailto:[email protected]>
wrote:
I think I'll not bother
with RMA as ubnt
requires too much BS to
jump through. Had an
airrouter HP fail same
day installed and
description of failure
was not adequate enough
for them ( burned-up,
too hot to touch, not
working). I'm a one man
show and don't have
hours of free time to
satisfy them. For stuff
under $70 it's not worth
my time to spend
additional hours jumping
through hoops after
already spending money
on truck rolls. They
know I'm a wisp with
spare parts in a
stockroom and yet they
treat me like a onetime
user with nothing better
to do than game them. I
would go to a new vendor
if it would be worth the
cost and effort. It's
not worth the aggravation
Jan V
On 08/09/2016 11:34 AM,
CBB - Jay Fuller wrote:
So we were all over
this prism line before
it was really the prism
line (mainly cause i've
been drooling since
seeing the prism demo
in vegas last year) we
had purchased several
AC radios (and a few AC
light radios) to test
with. Had a hard time
finding them around may
- so i actually tried
Amazon.
Found several there -
but apparently they
were older units.
We attempted to install
one but it had the
"flash memory failure"
the day we got it out
of the box.
Attempted to RMA it -
the date code was so
old they denied the RMA.
So I looked up our
amazon receipt,
resubmitted the RMA
(again - purchased from
Amazon in like May) -
and attached the
invoice with the RMA
submission.
UBNT approved the RMA.
I know I've seen
complaints about "shelf
life" of ubnt gear in
the past and denied
RMA's. I don't think
I've submitted an RMA
in quite some time
since all of that.
Happy to see UBNT heard
us and addressed that.
Long live UBNT!
Thanks
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--
-RickG KyWiFi
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