So, just to make clear here...There isn't a new policy that has been put into place. The unit that was being submitted was out of warranty period.
According to RMA team there were 2 RMA's submitted on February 6th and 1 was for out of warranty product (this is where proof of purchase must have come in). The other RMA was received and was shipped back to you in 1-2 days. Thanks, Ben On Fri, Feb 24, 2017 at 11:05 PM, Rory Conaway <[email protected]> wrote: > It wasn’t rejected but I think it took a week to hear back. In fact, > several more came through today. > > > > Look, this is kind of like Trump’s Executive Order. It just seems like it > got dropped on us with no notice and we weren’t prepared. And it’s taking > a long time to get a response so it seems like maybe it wasn’t ready > internally either. > > > > Rory > > > > *From:* [email protected] [mailto:[email protected]] > *On Behalf Of *James Craig via Ubnt_users > *Sent:* Friday, February 24, 2017 8:56 AM > *To:* Ben Moore > *Cc:* James Craig; Ubiquiti Users Group > *Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be > Generated > > > > Taking a look in this one. > > > > On Feb 24, 2017 10:51 AM, "Ben Moore" <[email protected]> wrote: > > Was this one rejected? > > > > James - can you check on this one and see what issue is? > > > > On Thu, Feb 23, 2017 at 9:25 PM, Rory Conaway <[email protected]> > wrote: > > Here is one we submitted last week for example. > > > > Rory > > > > *From:* UBNT RMA [mailto:[email protected]] > *Sent:* Thursday, February 23, 2017 5:33 PM > *To:* Rory Conaway > *Subject:* Ubiquiti Networks, Inc.: Invoice #To Be Generated > > > > > 2580 Orchard Parkway > San Jose CA 95131-1033 > US > > > > *Replacement RMA* > > Date > > > > 02/23/2017 > > Replacement # > > > > US1077722 > > Ship Date > > > > 02/23/2017 > > Tracking # > > > > 1ZA92T380351123711 > > RMA No. > > > > Return Authorization #RM111141 > > End User Email > > > > [email protected] > > Shipping Code (2) > > > > > > *Item* > > *Quantity* > > *Description* > > LocoM5(US) > > 1 > > NanoLocoM5 MIMO CPE, AirMax US > > > > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users > >
_______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users
