Hi Rory - This is what I received back from RMA team:
RM111139- Submitted 2/6/17- Cancelled as Out of Warranty - Date code from 2012 RM111140- Submitted 2/6/17- Approved 2/6/17 - Received 2/22/17- Shipped 2/24/17 Let me know if you find other info and will check. Thanks, Ben On Mon, Feb 27, 2017 at 9:55 AM, Ben Moore <[email protected]> wrote: > Thanks. Let me know what you find. I am also checking with RMA team. > > Thanks, > Ben > > On Sat, Feb 25, 2017 at 11:26 PM, Rory Conaway <[email protected]> > wrote: > >> Ben, to be clear, we submitted at least 10 devices if not more and it >> took at least a week to hear back on most of them. I will confirm what you >> are saying in terms of proof of purchase being required only if it’s out of >> warranty but I do know most devices are pre-screened by date code to see if >> it’s even worth RMA’ing. That also wasn’t the way it was presented to me >> by my staff but to be fair, I’ll confirm it in the morning. Thanks for >> following up. >> >> >> >> Rory >> >> >> >> *From:* [email protected] [mailto:[email protected]] >> *On Behalf Of *Ben Moore via Ubnt_users >> *Sent:* Saturday, February 25, 2017 10:39 AM >> *To:* Ubiquiti Users Group >> >> *Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be >> Generated >> >> >> >> So, just to make clear here...There isn't a new policy that has been put >> into place. The unit that was being submitted was out of warranty period. >> >> >> >> According to RMA team there were 2 RMA's submitted on February 6th and 1 >> was for out of warranty product (this is where proof of purchase must have >> come in). The other RMA was received and was shipped back to you in 1-2 >> days. >> >> >> >> Thanks, >> >> Ben >> >> >> >> On Fri, Feb 24, 2017 at 11:05 PM, Rory Conaway <[email protected]> >> wrote: >> >> It wasn’t rejected but I think it took a week to hear back. In fact, >> several more came through today. >> >> >> >> Look, this is kind of like Trump’s Executive Order. It just seems like >> it got dropped on us with no notice and we weren’t prepared. And it’s >> taking a long time to get a response so it seems like maybe it wasn’t ready >> internally either. >> >> >> >> Rory >> >> >> >> *From:* [email protected] [mailto:[email protected]] >> *On Behalf Of *James Craig via Ubnt_users >> *Sent:* Friday, February 24, 2017 8:56 AM >> *To:* Ben Moore >> *Cc:* James Craig; Ubiquiti Users Group >> *Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be >> Generated >> >> >> >> Taking a look in this one. >> >> >> >> On Feb 24, 2017 10:51 AM, "Ben Moore" <[email protected]> wrote: >> >> Was this one rejected? >> >> >> >> James - can you check on this one and see what issue is? >> >> >> >> On Thu, Feb 23, 2017 at 9:25 PM, Rory Conaway <[email protected]> >> wrote: >> >> Here is one we submitted last week for example. >> >> >> >> Rory >> >> >> >> *From:* UBNT RMA [mailto:[email protected]] >> *Sent:* Thursday, February 23, 2017 5:33 PM >> *To:* Rory Conaway >> *Subject:* Ubiquiti Networks, Inc.: Invoice #To Be Generated >> >> >> >> >> 2580 Orchard Parkway >> San Jose CA 95131-1033 >> US >> >> >> >> *Replacement RMA* >> >> Date >> >> >> >> 02/23/2017 >> >> Replacement # >> >> >> >> US1077722 >> >> Ship Date >> >> >> >> 02/23/2017 >> >> Tracking # >> >> >> >> 1ZA92T380351123711 >> >> RMA No. >> >> >> >> Return Authorization #RM111141 >> >> End User Email >> >> >> >> [email protected] >> >> Shipping Code (2) >> >> >> >> >> >> *Item* >> >> *Quantity* >> >> *Description* >> >> LocoM5(US) >> >> 1 >> >> NanoLocoM5 MIMO CPE, AirMax US >> >> >> >> >> _______________________________________________ >> Ubnt_users mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> >> >> >> _______________________________________________ >> Ubnt_users mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> >> > >
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