So... the "invoice blah blah generated" means what exactly? I got this
for the first time on a couple of RMA devices in the past few weeks, but
this was only after Ubiquiti e-mailed me and said that they were
"approved, please allow 1-2 weeks for shipping", then I got another
e-mail that said "Items back-ordered", then I got a similar e-mail with
this "Invoice to be generated" deal.
On 2/26/2017 12:26 AM, Rory Conaway wrote:
Ben, to be clear, we submitted at least 10 devices if not more and it
took at least a week to hear back on most of them. I will confirm
what you are saying in terms of proof of purchase being required only
if it’s out of warranty but I do know most devices are pre-screened by
date code to see if it’s even worth RMA’ing. That also wasn’t the way
it was presented to me by my staff but to be fair, I’ll confirm it in
the morning. Thanks for following up.
Rory
*From:*[email protected]
[mailto:[email protected]] *On Behalf Of *Ben Moore via
Ubnt_users
*Sent:* Saturday, February 25, 2017 10:39 AM
*To:* Ubiquiti Users Group
*Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To
Be Generated
So, just to make clear here...There isn't a new policy that has been
put into place. The unit that was being submitted was out of warranty
period.
According to RMA team there were 2 RMA's submitted on February 6th and
1 was for out of warranty product (this is where proof of purchase
must have come in). The other RMA was received and was shipped back
to you in 1-2 days.
Thanks,
Ben
On Fri, Feb 24, 2017 at 11:05 PM, Rory Conaway <[email protected]
<mailto:[email protected]>> wrote:
It wasn’t rejected but I think it took a week to hear back. In fact,
several more came through today.
Look, this is kind of like Trump’s Executive Order. It just seems like
it got dropped on us with no notice and we weren’t prepared. And it’s
taking a long time to get a response so it seems like maybe it wasn’t
ready internally either.
Rory
*From:*[email protected]
<mailto:[email protected]>
[mailto:[email protected]
<mailto:[email protected]>] *On Behalf Of *James Craig via
Ubnt_users
*Sent:* Friday, February 24, 2017 8:56 AM
*To:* Ben Moore
*Cc:* James Craig; Ubiquiti Users Group
*Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To
Be Generated
Taking a look in this one.
On Feb 24, 2017 10:51 AM, "Ben Moore" <[email protected]
<mailto:[email protected]>> wrote:
Was this one rejected?
James - can you check on this one and see what issue is?
On Thu, Feb 23, 2017 at 9:25 PM, Rory Conaway <[email protected]
<mailto:[email protected]>> wrote:
Here is one we submitted last week for example.
Rory
*From:*UBNT RMA [mailto:[email protected] <mailto:[email protected]>]
*Sent:* Thursday, February 23, 2017 5:33 PM
*To:* Rory Conaway
*Subject:* Ubiquiti Networks, Inc.: Invoice #To Be Generated
2580 Orchard Parkway
San Jose CA 95131-1033
US
*Replacement RMA*
Date
02/23/2017
Replacement #
US1077722
Ship Date
02/23/2017
Tracking #
1ZA92T380351123711
RMA No.
Return Authorization #RM111141
End User Email
[email protected] <mailto:[email protected]>
Shipping Code (2)
*Item*
*Quantity*
*Description*
LocoM5(US)
1
NanoLocoM5 MIMO CPE, AirMax US
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