I replied to some of the emails and asked what they meant, but got no response.
On Feb 26, 2017 10:50 AM, "Hexis" <[email protected]> wrote: Yeah, also unclear on what exactly that means. I RMAed a RocketDish-30 feedhorn and was told it was backordered, then got this weird invoice e-mail deal..... I have hard time believing that Ubiquiti doesn't have a RocketDish Feedhorn in stock. Same deal with a number of other very common items I submitted, all of them "back-ordered". On 2/26/2017 9:47 AM, James Wilson wrote: We got the same for our last RMAs. Very confusing, don't understand. Surely there is a better way... On Feb 26, 2017 10:45 AM, "Hexis" <[email protected]> <[email protected]> wrote: > So... the "invoice blah blah generated" means what exactly? I got this for > the first time on a couple of RMA devices in the past few weeks, but this > was only after Ubiquiti e-mailed me and said that they were "approved, > please allow 1-2 weeks for shipping", then I got another e-mail that said > "Items back-ordered", then I got a similar e-mail with this "Invoice to be > generated" deal. > > On 2/26/2017 12:26 AM, Rory Conaway wrote: > > Ben, to be clear, we submitted at least 10 devices if not more and it took > at least a week to hear back on most of them. I will confirm what you are > saying in terms of proof of purchase being required only if it’s out of > warranty but I do know most devices are pre-screened by date code to see if > it’s even worth RMA’ing. That also wasn’t the way it was presented to me > by my staff but to be fair, I’ll confirm it in the morning. Thanks for > following up. > > > > Rory > > > > *From:* [email protected] [mailto:[email protected] > <[email protected]>] *On Behalf Of *Ben Moore via Ubnt_users > *Sent:* Saturday, February 25, 2017 10:39 AM > *To:* Ubiquiti Users Group > *Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be > Generated > > > > So, just to make clear here...There isn't a new policy that has been put > into place. The unit that was being submitted was out of warranty period. > > > > According to RMA team there were 2 RMA's submitted on February 6th and 1 > was for out of warranty product (this is where proof of purchase must have > come in). The other RMA was received and was shipped back to you in 1-2 > days. > > > > Thanks, > > Ben > > > > On Fri, Feb 24, 2017 at 11:05 PM, Rory Conaway <[email protected]> > wrote: > > It wasn’t rejected but I think it took a week to hear back. In fact, > several more came through today. > > > > Look, this is kind of like Trump’s Executive Order. It just seems like it > got dropped on us with no notice and we weren’t prepared. And it’s taking > a long time to get a response so it seems like maybe it wasn’t ready > internally either. > > > > Rory > > > > *From:* [email protected] [mailto:[email protected]] > *On Behalf Of *James Craig via Ubnt_users > *Sent:* Friday, February 24, 2017 8:56 AM > *To:* Ben Moore > *Cc:* James Craig; Ubiquiti Users Group > *Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be > Generated > > > > Taking a look in this one. > > > > On Feb 24, 2017 10:51 AM, "Ben Moore" <[email protected]> wrote: > > Was this one rejected? > > > > James - can you check on this one and see what issue is? > > > > On Thu, Feb 23, 2017 at 9:25 PM, Rory Conaway <[email protected]> > wrote: > > Here is one we submitted last week for example. > > > > Rory > > > > *From:* UBNT RMA [mailto:[email protected]] > *Sent:* Thursday, February 23, 2017 5:33 PM > *To:* Rory Conaway > *Subject:* Ubiquiti Networks, Inc.: Invoice #To Be Generated > > > > > 2580 Orchard Parkway > San Jose CA 95131-1033 > US > > > > *Replacement RMA* > > Date > > > > 02/23/2017 > > Replacement # > > > > US1077722 > > Ship Date > > > > 02/23/2017 > > Tracking # > > > > 1ZA92T380351123711 > > RMA No. > > > > Return Authorization #RM111141 > > End User Email > > > > [email protected] > > Shipping Code (2) > > > > > > *Item* > > *Quantity* > > *Description* > > LocoM5(US) > > 1 > > NanoLocoM5 MIMO CPE, AirMax US > > > > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > > > _______________________________________________ > Ubnt_users mailing > [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users > > _______________________________________________ Ubnt_users mailing list > [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users
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