If I heard, "it took weeks to hear back" from any vendor on an RMA I would agree this is an issue. But over a week? Hearing back from any vendor in less then two weeks on an RMA is a good rating in my experience, especially if multiple units are involved. You have the shipping time, plus going through testing team, then on to accounting and/or reshipping.
On Sun, Feb 26, 2017 at 1:26 AM, Rory Conaway <r...@triadwireless.net> wrote: > Ben, to be clear, we submitted at least 10 devices if not more and it took > at least a week to hear back on most of them. I will confirm what you are > saying in terms of proof of purchase being required only if it’s out of > warranty but I do know most devices are pre-screened by date code to see if > it’s even worth RMA’ing. That also wasn’t the way it was presented to me > by my staff but to be fair, I’ll confirm it in the morning. Thanks for > following up. > > > > Rory > > > > *From:* ubnt_users-boun...@wispa.org [mailto:ubnt_users-boun...@wispa.org] > *On Behalf Of *Ben Moore via Ubnt_users > *Sent:* Saturday, February 25, 2017 10:39 AM > *To:* Ubiquiti Users Group > *Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be > Generated > > > > So, just to make clear here...There isn't a new policy that has been put > into place. The unit that was being submitted was out of warranty period. > > > > According to RMA team there were 2 RMA's submitted on February 6th and 1 > was for out of warranty product (this is where proof of purchase must have > come in). The other RMA was received and was shipped back to you in 1-2 > days. > > > > Thanks, > > Ben > > > > On Fri, Feb 24, 2017 at 11:05 PM, Rory Conaway <r...@triadwireless.net> > wrote: > > It wasn’t rejected but I think it took a week to hear back. In fact, > several more came through today. > > > > Look, this is kind of like Trump’s Executive Order. It just seems like it > got dropped on us with no notice and we weren’t prepared. And it’s taking > a long time to get a response so it seems like maybe it wasn’t ready > internally either. > > > > Rory > > > > *From:* ubnt_users-boun...@wispa.org [mailto:ubnt_users-boun...@wispa.org] > *On Behalf Of *James Craig via Ubnt_users > *Sent:* Friday, February 24, 2017 8:56 AM > *To:* Ben Moore > *Cc:* James Craig; Ubiquiti Users Group > *Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be > Generated > > > > Taking a look in this one. > > > > On Feb 24, 2017 10:51 AM, "Ben Moore" <ben.mo...@ubnt.com> wrote: > > Was this one rejected? > > > > James - can you check on this one and see what issue is? > > > > On Thu, Feb 23, 2017 at 9:25 PM, Rory Conaway <r...@triadwireless.net> > wrote: > > Here is one we submitted last week for example. > > > > Rory > > > > *From:* UBNT RMA [mailto:r...@ubnt.com] > *Sent:* Thursday, February 23, 2017 5:33 PM > *To:* Rory Conaway > *Subject:* Ubiquiti Networks, Inc.: Invoice #To Be Generated > > > > > 2580 Orchard Parkway > San Jose CA 95131-1033 > US > > > > *Replacement RMA* > > Date > > > > 02/23/2017 > > Replacement # > > > > US1077722 > > Ship Date > > > > 02/23/2017 > > Tracking # > > > > 1ZA92T380351123711 > > RMA No. > > > > Return Authorization #RM111141 > > End User Email > > > > r...@triadwireless.net > > Shipping Code (2) > > > > > > *Item* > > *Quantity* > > *Description* > > LocoM5(US) > > 1 > > NanoLocoM5 MIMO CPE, AirMax US > > > > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > >
_______________________________________________ Ubnt_users mailing list Ubnt_users@wispa.org http://lists.wispa.org/mailman/listinfo/ubnt_users
