Yeah, also unclear on what exactly that means. I RMAed a RocketDish-30
feedhorn and was told it was backordered, then got this weird invoice
e-mail deal..... I have hard time believing that Ubiquiti doesn't have a
RocketDish Feedhorn in stock. Same deal with a number of other very
common items I submitted, all of them "back-ordered".
On 2/26/2017 9:47 AM, James Wilson wrote:
We got the same for our last RMAs. Very confusing, don't understand.
Surely there is a better way...
On Feb 26, 2017 10:45 AM, "Hexis" <[email protected]> wrote:
So... the "invoice blah blah generated" means what exactly? I got
this for the first time on a couple of RMA devices in the past few
weeks, but this was only after Ubiquiti e-mailed me and said that
they were "approved, please allow 1-2 weeks for shipping", then I
got another e-mail that said "Items back-ordered", then I got a
similar e-mail with this "Invoice to be generated" deal.
On 2/26/2017 12:26 AM, Rory Conaway wrote:
Ben, to be clear, we submitted at least 10 devices if not more
and it took at least a week to hear back on most of them. I will
confirm what you are saying in terms of proof of purchase being
required only if it’s out of warranty but I do know most devices
are pre-screened by date code to see if it’s even worth RMA’ing.
That also wasn’t the way it was presented to me by my staff but
to be fair, I’ll confirm it in the morning. Thanks for
following up.
Rory
*From:*[email protected]
<mailto:[email protected]>
[mailto:[email protected]
<mailto:[email protected]>] *On Behalf Of *Ben Moore
via Ubnt_users
*Sent:* Saturday, February 25, 2017 10:39 AM
*To:* Ubiquiti Users Group
*Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice
#To Be Generated
So, just to make clear here...There isn't a new policy that has
been put into place. The unit that was being submitted was out
of warranty period.
According to RMA team there were 2 RMA's submitted on February
6th and 1 was for out of warranty product (this is where proof of
purchase must have come in). The other RMA was received and was
shipped back to you in 1-2 days.
Thanks,
Ben
On Fri, Feb 24, 2017 at 11:05 PM, Rory Conaway
<[email protected] <mailto:[email protected]>> wrote:
It wasn’t rejected but I think it took a week to hear back. In
fact, several more came through today.
Look, this is kind of like Trump’s Executive Order. It just
seems like it got dropped on us with no notice and we weren’t
prepared. And it’s taking a long time to get a response so it
seems like maybe it wasn’t ready internally either.
Rory
*From:*[email protected]
<mailto:[email protected]>
[mailto:[email protected]
<mailto:[email protected]>] *On Behalf Of *James Craig
via Ubnt_users
*Sent:* Friday, February 24, 2017 8:56 AM
*To:* Ben Moore
*Cc:* James Craig; Ubiquiti Users Group
*Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice
#To Be Generated
Taking a look in this one.
On Feb 24, 2017 10:51 AM, "Ben Moore" <[email protected]
<mailto:[email protected]>> wrote:
Was this one rejected?
James - can you check on this one and see what issue is?
On Thu, Feb 23, 2017 at 9:25 PM, Rory Conaway
<[email protected] <mailto:[email protected]>> wrote:
Here is one we submitted last week for example.
Rory
*From:*UBNT RMA [mailto:[email protected] <mailto:[email protected]>]
*Sent:* Thursday, February 23, 2017 5:33 PM
*To:* Rory Conaway
*Subject:* Ubiquiti Networks, Inc.: Invoice #To Be Generated
2580 Orchard Parkway
San Jose CA 95131-1033
US
*Replacement RMA*
Date
02/23/2017
Replacement #
US1077722
Ship Date
02/23/2017
Tracking #
1ZA92T380351123711
RMA No.
Return Authorization #RM111141
End User Email
[email protected] <mailto:[email protected]>
Shipping Code (2)
*Item*
*Quantity*
*Description*
LocoM5(US)
1
NanoLocoM5 MIMO CPE, AirMax US
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