My office is sending you all the RMA’s, when they were submitted, and when we got a response.
Rory From: Ben Moore [mailto:[email protected]] Sent: Monday, February 27, 2017 11:04 AM To: Rory Conaway Cc: Ubiquiti Users Group Subject: Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be Generated Hi Rory - This is what I received back from RMA team: RM111139- Submitted 2/6/17- Cancelled as Out of Warranty - Date code from 2012 RM111140- Submitted 2/6/17- Approved 2/6/17 - Received 2/22/17- Shipped 2/24/17 Let me know if you find other info and will check. Thanks, Ben On Mon, Feb 27, 2017 at 9:55 AM, Ben Moore <[email protected]<mailto:[email protected]>> wrote: Thanks. Let me know what you find. I am also checking with RMA team. Thanks, Ben On Sat, Feb 25, 2017 at 11:26 PM, Rory Conaway <[email protected]<mailto:[email protected]>> wrote: Ben, to be clear, we submitted at least 10 devices if not more and it took at least a week to hear back on most of them. I will confirm what you are saying in terms of proof of purchase being required only if it’s out of warranty but I do know most devices are pre-screened by date code to see if it’s even worth RMA’ing. That also wasn’t the way it was presented to me by my staff but to be fair, I’ll confirm it in the morning. Thanks for following up. Rory From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Ben Moore via Ubnt_users Sent: Saturday, February 25, 2017 10:39 AM To: Ubiquiti Users Group Subject: Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be Generated So, just to make clear here...There isn't a new policy that has been put into place. The unit that was being submitted was out of warranty period. According to RMA team there were 2 RMA's submitted on February 6th and 1 was for out of warranty product (this is where proof of purchase must have come in). The other RMA was received and was shipped back to you in 1-2 days. Thanks, Ben On Fri, Feb 24, 2017 at 11:05 PM, Rory Conaway <[email protected]<mailto:[email protected]>> wrote: It wasn’t rejected but I think it took a week to hear back. In fact, several more came through today. Look, this is kind of like Trump’s Executive Order. It just seems like it got dropped on us with no notice and we weren’t prepared. And it’s taking a long time to get a response so it seems like maybe it wasn’t ready internally either. Rory From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of James Craig via Ubnt_users Sent: Friday, February 24, 2017 8:56 AM To: Ben Moore Cc: James Craig; Ubiquiti Users Group Subject: Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.: Invoice #To Be Generated Taking a look in this one. On Feb 24, 2017 10:51 AM, "Ben Moore" <[email protected]<mailto:[email protected]>> wrote: Was this one rejected? James - can you check on this one and see what issue is? On Thu, Feb 23, 2017 at 9:25 PM, Rory Conaway <[email protected]<mailto:[email protected]>> wrote: Here is one we submitted last week for example. Rory From: UBNT RMA [mailto:[email protected]<mailto:[email protected]>] Sent: Thursday, February 23, 2017 5:33 PM To: Rory Conaway Subject: Ubiquiti Networks, Inc.: Invoice #To Be Generated [http://content.netsuite.com/core/media/media.nl?id=77671&c=861648&h=22bb79bc66dfa68db080] 2580 Orchard Parkway San Jose CA 95131-1033 US Replacement RMA Date 02/23/2017 Replacement # US1077722 Ship Date 02/23/2017 Tracking # 1ZA92T380351123711 RMA No. Return Authorization #RM111141 End User Email [email protected]<mailto:[email protected]> Shipping Code (2) Item Quantity Description LocoM5(US) 1 NanoLocoM5 MIMO CPE, AirMax US _______________________________________________ Ubnt_users mailing list [email protected]<mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected]<mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/ubnt_users
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