I really hope the last rep was right that I will get no more billing from
premium short codes, but she sort of made it sound like a request goes out
to the company to stop who may not honor it
----- Original Message -----
From: "Raul A. Gallegos" <[email protected]>
To: <[email protected]>
Sent: Friday, May 11, 2012 10:49 PM
Subject: Re: getting refunds for unauthorized third-party charges
Hey there. I'm sorry you had to go through such an ordeal with all this.
From what I understand, if a block is put on your account for third-party
charges, then it doesn't matter who tries to charge Sprint for things.
It's sort of like the old days of having to block 900 calls from your
local land line service. It prevents those calls from going through so
they can't bill the phone company, who in turn, bills you. At least in
regards to AT&T, the block I have isn't really a block, it's a code. So if
a company starts to initiate a service to charge AT&T who will charge me,
I have to give a code to allow the overwrite. Not sure if Sprint can or
will do this. You might ask in case a full block isn't possible. They just
have to have something in place to protect the customer from this.
--
Raul A. Gallegos
A good friend can tell you what is the matter with you in a minute. He may
not seem such a good friend after telling. ~ Arthur Brisbane
Home Page: http://raulgallegos.com
Twitter: https://twitter.com/rau47
Facebook: http://facebook.com/rgallegos74
On 5/11/2012 6:06 PM, Brent Harding wrote:
I finally did get Sprint to give me the bill adjustment for it, but not
after earning it on hold with several other companies, all fairly
nameless. The company Sprint said billed it wasn't, but claimed they saw
some of the messages and gave me a number to another nameless company
who let's the hold time out into the standard Asterisk greeting for
"extension number" is unavailable. There was no way I'd leave a message
there. I called the other company back again, and another rep
transferred me to some other nameless place I kept on the phone awhile
because they claimed to have no record of my number, and I told them who
I thought of calling and would give their number, and they seemed fine
with that. I called company 1 one last time, and they sent me to what
sounded like the place that lets their extensions just time out, and I
got some foreign-sounding person who said a check would be sent for a
refund from a company with no meaningful name. Maybe giving them my
address was dumb, but I figured Sprint really can't help. The last call
was to Sprint one more time, and I got a nice young-sounding lady who
understood the issue and gave me the credit so I have a credit balance
on my account as I just paid my total bill minus the $9.99 charge, but
there must be fees on that charge also as the 5 percent sales tax would
only be about $.50. She claims to have put a block on any more billing
of this type, but the only email I got was for the bill adjustment, so
I'll see what comes of it on June's bill. One lady from the local store
said those blocks only block the reception, but there is no way to
return or decline authorization for these charges, not sure which sprint
person is right, the local one, or the one I got routed to when I dialed
the 888 number.
----- Original Message ----- From: "Raul A. Gallegos"
<[email protected]>
To: <[email protected]>
Sent: Thursday, May 10, 2012 9:04 PM
Subject: Re: getting refunds for unauthorized third-party charges
That sounds still like Sprint is giving you the run-around. Since the
company is billing Sprint, who is in turn billing you, there has to be
something that Sprint can do. It's annoying for sure, but I would keep
at it and if all else fails, then have Sprint change your cell number
at no charge to you. Unfortunately that would be a last resort because
of the hassle of giving out your new number. I wish I had a better
solution, but from working in the cell phone field in the past, I have
an idea of what can be done. If you have to be a pest, then that's
what you have to do by keep calling Sprint, logging who you talk to,
and speak to a supervisor, or a level 2 person if at all possible.
--
Raul A. Gallegos
My wife left me because of my obsession with scrabble. Obsession; 11
points...
Home Page: http://raulgallegos.com
Twitter: https://twitter.com/rau47
Facebook: http://facebook.com/rgallegos74
On 5/10/2012 2:46 PM, Brent Harding wrote:
This third-party biller doesn't have my credit card number, just my
phone number. I called Sprint last night, and the lady was kind of rude
and basically told me because my number might be available to people,
that consents you to be billed any amount by anyone who has the
ability.
She said that Sprint can't and won't reverse it because it's up to
these
people, likely overseas, or the people you get when you call their 800
number sound like they're overseas. Maybe this company will send a
check, which is a hastle, but I wonder why Sprint can't just deal with
this mess when it's on their bill?
----- Original Message ----- From: "Raul A. Gallegos"
<[email protected]>
To: <[email protected]>
Sent: Thursday, May 10, 2012 11:54 AM
Subject: Re: getting refunds for unauthorized third-party charges
I had something similar happen with me and AT&T. They did 3 things.
1. Reversed the charge.
2. Contacted the company on my behalf and had them stop any future
billing to my AT&T account.
3. Put a block on my phone lines so that text charges can no longer
happen without a code.
Of course, the company in question didn't have my credit care number
and so this may be a different situation. However I've had to change
my card number before due to other problems and I know it can be
APITA.
--
Raul A. Gallegos
There's a fine line between fishing and standing on the shore looking
like an idiot. - Steven Wright
Home Page: http://raulgallegos.com
Twitter: https://twitter.com/rau47
Facebook: http://facebook.com/rgallegos74
On 5/10/2012 12:14 PM, Brent Harding wrote:
Yes, I live in Wisconsin. I read some laws that I thought pertained
to
California, but not sure if this organization helps people
nationwide,
but the carriers are supposed to do something to authenticate if I
want
the charge or not and to help me dispute it if they fail to do so.
Knowing my phone number, if my number is in every telemarketer
database
known doesn't authorize any charge the last I knew.
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