That sounds still like Sprint is giving you the run-around. Since the
company is billing Sprint, who is in turn billing you, there has to be
something that Sprint can do. It's annoying for sure, but I would keep
at it and if all else fails, then have Sprint change your cell number at
no charge to you. Unfortunately that would be a last resort because of
the hassle of giving out your new number. I wish I had a better
solution, but from working in the cell phone field in the past, I have
an idea of what can be done. If you have to be a pest, then that's what
you have to do by keep calling Sprint, logging who you talk to, and
speak to a supervisor, or a level 2 person if at all possible.
--
Raul A. Gallegos
My wife left me because of my obsession with scrabble. Obsession; 11
points...
Home Page: http://raulgallegos.com
Twitter: https://twitter.com/rau47
Facebook: http://facebook.com/rgallegos74
On 5/10/2012 2:46 PM, Brent Harding wrote:
This third-party biller doesn't have my credit card number, just my
phone number. I called Sprint last night, and the lady was kind of rude
and basically told me because my number might be available to people,
that consents you to be billed any amount by anyone who has the ability.
She said that Sprint can't and won't reverse it because it's up to these
people, likely overseas, or the people you get when you call their 800
number sound like they're overseas. Maybe this company will send a
check, which is a hastle, but I wonder why Sprint can't just deal with
this mess when it's on their bill?
----- Original Message ----- From: "Raul A. Gallegos"
<r...@raulgallegos.com>
To: <viphone@googlegroups.com>
Sent: Thursday, May 10, 2012 11:54 AM
Subject: Re: getting refunds for unauthorized third-party charges
I had something similar happen with me and AT&T. They did 3 things.
1. Reversed the charge.
2. Contacted the company on my behalf and had them stop any future
billing to my AT&T account.
3. Put a block on my phone lines so that text charges can no longer
happen without a code.
Of course, the company in question didn't have my credit care number
and so this may be a different situation. However I've had to change
my card number before due to other problems and I know it can be APITA.
--
Raul A. Gallegos
There's a fine line between fishing and standing on the shore looking
like an idiot. - Steven Wright
Home Page: http://raulgallegos.com
Twitter: https://twitter.com/rau47
Facebook: http://facebook.com/rgallegos74
On 5/10/2012 12:14 PM, Brent Harding wrote:
Yes, I live in Wisconsin. I read some laws that I thought pertained to
California, but not sure if this organization helps people nationwide,
but the carriers are supposed to do something to authenticate if I want
the charge or not and to help me dispute it if they fail to do so.
Knowing my phone number, if my number is in every telemarketer database
known doesn't authorize any charge the last I knew.
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