Go through the usual steps. Ask to speak to a supervisor, document your calls and who you spoke to. Email them with the same queries etc. Complain politely, but insistently and if you want, as someone else on the list recommended reach out to a third party government agency if you want to go that rout. If all else fails or you just dont' want to deal with the headaches, change your number. I think the Sprint fee is something like $25.00.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Brent Harding Sent: Thursday, May 10, 2012 11:47 AM To: [email protected] Subject: Re: getting refunds for unauthorized third-party charges This third-party biller doesn't have my credit card number, just my phone number. I called Sprint last night, and the lady was kind of rude and basically told me because my number might be available to people, that consents you to be billed any amount by anyone who has the ability. She said that Sprint can't and won't reverse it because it's up to these people, likely overseas, or the people you get when you call their 800 number sound like they're overseas. Maybe this company will send a check, which is a hastle, but I wonder why Sprint can't just deal with this mess when it's on their bill? ----- Original Message ----- From: "Raul A. Gallegos" <[email protected]> To: <[email protected]> Sent: Thursday, May 10, 2012 11:54 AM Subject: Re: getting refunds for unauthorized third-party charges >I had something similar happen with me and AT&T. They did 3 things. > > 1. Reversed the charge. > > 2. Contacted the company on my behalf and had them stop any future billing > to my AT&T account. > > 3. Put a block on my phone lines so that text charges can no longer happen > without a code. > > Of course, the company in question didn't have my credit care number and > so this may be a different situation. However I've had to change my card > number before due to other problems and I know it can be APITA. > > > -- > Raul A. Gallegos > There's a fine line between fishing and standing on the shore looking like > an idiot. - Steven Wright > Home Page: http://raulgallegos.com > Twitter: https://twitter.com/rau47 > Facebook: http://facebook.com/rgallegos74 > > On 5/10/2012 12:14 PM, Brent Harding wrote: >> Yes, I live in Wisconsin. I read some laws that I thought pertained to >> California, but not sure if this organization helps people nationwide, >> but the carriers are supposed to do something to authenticate if I want >> the charge or not and to help me dispute it if they fail to do so. >> Knowing my phone number, if my number is in every telemarketer database >> known doesn't authorize any charge the last I knew. > > -- > You received this message because you are subscribed to the "VIPhone" > Google Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
