This is a 5 s. I tried to help her by putting her phone in recovery mode and it was still giving us problems. She is on the phone with Apple now I guess. She had a bad cable. Thanks to everyone who responded. I think she got it.
On Tue, May 17, 2016 at 8:39 AM -0700, "Sieghard Weitzel" <[email protected]> wrote: What model iPhone is this? From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Tuesday, May 17, 2016 7:36 AM To: [email protected] Subject: Re: iPhone seems to have died during update hi Dave, and the rest of you. Thank you for all of the hints and that helps. The first way I did it was just by Wi-Fi. When it wouldn't come back on after an hour, that is when I tried connecting it to iTunes on the computer hoping that I could fix it that way. God bless, Wren Langley Sent from my iPad On May 17, 2016, at 9:33 AM, Dave <[email protected]> wrote: in the future. don’t use iTunes. Just connect your phone to the power charger, and do it over WiFi. I have never had any problems. Good luck. From: [email protected] Sent: Tuesday, May 17, 2016 3:18 PM To: [email protected] Subject: Re: iPhone seems to have died during update I connected it to iTunes, and it kept telling me that there was a problem with the update and it would say that iTunes was downloading software for the iPhone, but then it would keep telling me to restart the update. If anyone has any more suggestions such as how to put it in recovery road mode and restore it back to life I would really appreciate it. Thank you. Step-by-step instructions needed please. Thank you thank you. Godbless, Wren Langley Sent from my iPad On May 17, 2016, at 7:39 AM, Feliciano Godoy <[email protected]> wrote: Is the phone displaying connect to iTunes on the screen? It sounds like your iPhone got corrupted during the process. Hopefully you have a iCloud or iTunes back up. Last resort, you will have to get the iPhone in recovery mode and use the iTunes player on the computer to bring it back to life. Regards, Feliciano For tech tips and updates, LIKE www.facebook.com/theblindman12v Follow www.twitter.com/theblindman12v On May 16, 2016, at 8:26 PM, "[email protected]" <[email protected]> wrote: hi all, Thank you for the help If you get a duplicate duplicate of this I apologize. I looked in my sent messages and I did not see this one. The iPhone told me the update would begin in so many seconds, and then stopped. It never rebooted after that. I connected it to the computer and try to update through iTunes, which I do have the latest version of, but iTunes said that there was a problem updating the phone. I tried several times, but each time iTunes kept saying that it was downloading software for the update but then trying to start the update process over. If anyone can help I would really appreciate it. The iPhone is the only phone I have. God bless, Wren Langley Sent from my iPad -- The following information is important for all members of the V iPhone list. 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